**Technical Support / Customer Service Representative (Remote) – Join the Blithequark Team and Revolutionize Your Career**

Are you ready to embark on a new career journey with a forward-thinking global organization that prioritizes people-first, inclusive culture, and genuine belonging? Do you want to join a company that consistently earns prestigious awards such as "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth"? If so, we invite you to apply for the Technical Support / Customer Service Representative (Remote) position at Blithequark, where you'll have the opportunity to reimagine your career and develop lifelong friendships. **About Blithequark** Blithequark is a global organization that empowers individuals to become game-changers in their careers and personal lives. With a diverse team from over 70 countries, we're united by our passion for delivering exceptional customer experiences and tech-powered innovation. Our commitment to nurturing a true people-first culture has earned us numerous awards and recognition, making us a leader in the industry. As a remote Technical Support / Customer Service Representative at Blithequark, you'll be part of a dynamic team that's dedicated to making a positive impact on the world. **Career Growth and Personal Development** This is an exciting opportunity to start a new career journey with Blithequark, where you'll receive comprehensive training, cutting-edge technologies, and ongoing support to ensure your success. Our commitment to career growth and personal development is evident in our 80% manager and leader promotion rate from within. We offer a range of FREE Learning and Leadership Development programs designed to help you achieve your career aspirations. At Blithequark, we believe in investing in our people to drive long-term success for both our teams and customers. **Key Responsibilities** As a Technical Support / Customer Service Representative working from home, you'll be responsible for: * Providing inbound customer support using a call flow guide * Resolving technical issues related to hardware, software, and client products * Tracking, documenting, and retrieving information in databases * Being an amazing problem-solver * Maintaining broad knowledge of client products and/or services, such as smartphones, tablets, computers, and wearables * Familiarity with iOS and/or MacOS, or comparable technology is preferred * Offering additional products and/or services * Delivering expert customer experiences...with a smile **Your Qualifications** To succeed in this role, you'll need: * Strong focus on building customer relationships * 1+ year of customer service experience * Technical support experience preferred * Open availability * A high school diploma or GED * A quiet, distraction-free environment to work from in your home * Proficiency in fast-paced multi-tasking * Eagerness to learn new technologies * Strong problem-solving skills with the ability to ask probing questions to come to a resolution * Strong computer navigation skills and PC knowledge * A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter) * High Speed internet (no wireless/hotspots or satellite) and a smartphone * Must reside in the United States or have a valid U.S. address for residence **What's in it for you?** At Blithequark, we champion our people and invest in their growth and well-being. As a Technical Support / Customer Service Representative (Remote), you'll enjoy: * Starting wage will be between $15 and $20 (pay rate will not be below applicable minimum wage) * Paid training and performance-based incentives * Lucrative employee referral bonus opportunities * 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP) * Health and wellness programs with trained partners to help promote a healthy you * Mentorship programs that support your rewarding career journey * Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support * Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more **Join the Blithequark Team Today!** If you're ready to embark on a new career journey with a forward-thinking global organization that prioritizes people-first, inclusive culture, and genuine belonging, we invite you to apply for the Technical Support / Customer Service Representative (Remote) position at Blithequark. Apply today and discover why over 440,000 game-changers around the globe call Blithequark their "employer of choice." **Location:** USA, OH, Work-at-Home **Language Requirements:** **Time Type:** Full time **Physical & Mental Requirements:** While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature. **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents** **Eligibility to Work:** In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence. **Where Job May be Performed:** Currently, this position may be performed only in the states listed here. **Blithequark is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.** **For more information regarding your EEO rights as an applicant, please visit the following websites:** English Spanish **To request a reasonable accommodation please click here.** **If you wish to review the Affirmative Action Plan, please click here.** Apply Job! Apply for this job