**Technical Customer Experience Representative (Starting at $20 per hour, hybrid/mostly work at home)**

**Join arenaflex, a high-tech home security company that's passionate about protecting the life you've built, and start building a career that's just as exciting.** At arenaflex, we're not just looking for talented individuals to fill a role; we're seeking like-minded professionals who share our values and are eager to grow with us. As a Technical Customer Experience Representative, you'll be part of a dynamic team that's dedicated to providing exceptional support to our customers, ensuring they feel safe and secure in their own homes. **About arenaflex** arenaflex is a high-tech home security company that's passionate about protecting the life you've built. We've created a culture that cares just as deeply about the career you're building, where collaboration and innovation thrive. Our no-ego culture is all about big opportunities and making a huge impact on the lives of those we protect. We don't just want you to work here; we want you to grow and thrive here. **Our Hybrid Work Model** We're embracing a hybrid work model that enables our teams to split their time between office and home. Hybrid for us means we expect our teams to come together in our office on two core days, typically Tuesday, Wednesday, or Thursday, to work together in person. The remainder of the week, teams can choose where they work, allowing for flexibility and the best of both worlds to get our work done. **Why are we hiring?** We're growing and thriving, and we need smart, talented, and humble people who share our values to join us as we relentlessly pursue our goal of ensuring everyone feels safe in their own home. If you're a motivated, ambitious, self-starter who's excited to grow with a high-performing team, we want to hear from you! **What You'll Do** As a Technical Customer Experience Representative, you'll be responsible for taking inbound calls from our customers and assisting them to the best of our ability. You'll provide top-tier support, educate customers on system installation and use, and assist in troubleshooting. You'll also utilize your problem-solving skills to solve customer issues and address concerns. With our hybrid work model, you'll have the flexibility to work from home or in our office, depending on your preference. **Primary Responsibilities Include:** * Respond promptly, courteously, and knowledgeably to technical support inquiries * Provide top-tier support to all customers with a goal of first call resolution * Educate customers on system installation/use, and assist in troubleshooting * Utilize prior customer support experience to enable customer success and happiness * Use problem-solving skills to solve customer issues and address concerns * Outbound calls to current customers to address issues, when needed **What You'll Bring** * Proven success in a phone-based customer service or call center position * Ability to understand and determine root causes to customer issues * Comfort with technology and ability to provide technical assistance for consumer electronics * Proven record of outstanding attendance and timeliness in a structured environment * Strong work ethic and the drive to contribute to company goals * Clear and effective phone communication skills to ensure all customer issues are resolved * Ability to work independently and in a team setting * Ability to prioritize in a fast-paced environment and excellent time management skills * Positive, can-do attitude and eager for continuous improvement * Strong commitment to customer happiness and satisfaction **Must-Have Qualifications** * Eligibility for certification as an electronic security employee, which requires submitting your fingerprints to the Virginia Department of Criminal Justice Services (DCJS) for use in conducting a national criminal records search and a Virginia criminal history search and final certification approval from DCJS. **Perks!** * Shift Differential for Nights & Weekends * Opportunities for Career Progression * Medical, Dental, and Vision Benefits Starting Day 1 * Matching 401k up to 4% * Holiday Pay * Paid Time Off * Team Building Activities * #BagelThursdays * Employee Referral Programs $$$ **What Values You'll Share** * Customer Obsessed - Building deep empathy for customers and developing strong, long-term relationships with them. * Aim High - Always challenging oneself and others to raise the bar. * No Ego - "no job too small" attitude, and open, inclusive, and humble style. * One Team - highly collaborative approach to achieving success. * Lift As We Climb - A track record of investing in developing others and helping others succeed. * Lean & Nimble - working with agility and efficiency to experiment in an often-ambiguous environment. **Equal Opportunity Employer** arenaflex is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We're committed to full support of qualified individuals in hiring and employment. **Ready to Join the arenaflex Team?** If you're a motivated, ambitious, self-starter who's excited to grow with a high-performing team, we want to hear from you! Apply now and start building a career that's just as exciting as the work we do. Apply Job! Apply for this job