**Experienced LiveChat Sales Representative – Automotive Enthusiast Program – Earn up to $70k per year!**

At arenaflex, we're a team of passionate automotive enthusiasts dedicated to delivering exceptional products, services, and experiences to our customers. As one of the largest and fastest-growing e-commerce retailers in the Greater Philadelphia area, we're committed to creating meaningful customer experiences at every step of their journey. Whether it's supplying unique products that customize the look and feel of their ride, providing thousands of educational videos for the DIYer, or leveraging user-generated content to inspire even the most experienced owner, we're obsessed with ensuring we reach as many like-minded gearheads across the globe. **About arenaflex** arenaflex is a dynamic and innovative company that has been engaging muscle car, truck, and off-road enthusiasts with exceptional products, services, and experiences since 2004. Our award-winning e-commerce platforms, including AmericanMuscle.com, ExtremeTerrain.com, and AmericanTrucks.com, have been a benchmark for excellence in the industry. With the acquisition of Eckler's in 2022, a pioneer in classic car restoration & modification for over 60 years, arenaflex's catalog of brands has expanded to offer aftermarket automotive products for vehicles as classic as the Model T. **Job Summary** We're seeking an experienced LiveChat Sales Representative to join our team of fellow automotive enthusiasts. As a LiveChat Sales Representative, you'll play a crucial role in directing consumers to the best aftermarket parts for their vehicle to create their dream build. You'll be working 100% from home, helping support automotive enthusiasts purchase parts for their dream builds, and have the potential to earn up to $24.00/hour with career path advancement. **Key Responsibilities** * Handles customer communication via calls, text messages, emails, and online chats regarding automotive accessory orders, product inquiries, and returns. * Makes outbound calls & text messages to existing customers to follow up on sales leads (tickets & quotes) and close sales. * Takes inbound calls, text messages, tickets & chats from any/all queues as needed and directed by the leadership team. * Uses excitement and product knowledge to sell automotive accessories. * Uses sales in one category to suggest corresponding modifications to enhance the customer's vehicle, such as lowering kits, lift kits, suspension components, front & rear bumpers, front bumper & winch, LED light upgrades, etc. * Builds rapport with customers to foster repeat business up to and including service-related issues. * Displays a professional, courteous demeanor towards customers while providing prompt, efficient service for all inquiries. * Efficiently enter and process orders, returns and customer inquiries (ESD Updates, Cancellations, etc.). * Answers questions/educates customers, providing purchasing suggestions as necessary. * Utilizes all available programs to achieve bi-weekly sales goals & performance metrics – chats, phone, texting tool, tickets, quotes, etc. * Meets performance expectations of the position regarding customer service quality, customer contacts, and revenue targets. * Notifies Sales leadership team of trends or problems encountered. * Continues education through company-sponsored program, LMS, improving their expertise in all supported vehicles. * Participates in special projects and performs other duties as assigned by management. **Essential Qualifications** * Education: High school diploma or an equivalent combination of education and experience. * Must have or have the ability to acquire automotive knowledge in all supported vehicles. * Excellent sales ability and some product knowledge or ability to learn. * Ability to maintain attendance as defined by company policy. * Ability to maintain professionalism and use tact when dealing with difficult customers. * Proficiency in computer keyboarding and internet skills (i.e., Microsoft Word, Excel) * Must have a reliable PC and sufficient internet speed to be effective in the role and meet expectations. Dual monitors are highly recommended. * Excellent organizational skills with the ability to handle multiple tasks simultaneously. * Oral and written communication, interpersonal skills. * Ability to prioritize workload and meet deadlines. * Upon hire, successful completion of the arenaflex sales new hire training program. * Must reside in PA, OH, MD, VA, SC, GA, FL, MS, KS, TX, AR, WI, IN, NV, or UT * Bi-lingual a plus **Perks & Benefits** * Health Insurance: Medical, dental, and vision coverage * Financial: 401(k)/Roth plans with generous company match! * Work Life Balance: Remote work, PTO (Paid Time Off), paid holidays, Paid Parental Leave, travel assistance & confidential life services (i.e., counseling, consultation & wellness services), YMCA membership reimbursements * Automotive Enthusiast Program: + Employee Discounts - All arenaflex employees are eligible for up to 50% off products on our 4 websites: AmericanMuscle.com, ExtremeTerrain.com, AmericanTrucks.com, and Ecklers.com. Employees are also eligible for up to 20% off Special Orders from WheelPros and Turn14. + Vehicle Mod Program - Own a vehicle we sell parts for? All arenaflex employees are eligible for an annual $250 reimbursement for designated products on AmericanMuscle.com, ExtremeTerrain.com, and AmericanTrucks.com to help you continuously mod one of your vehicles. + Race Reimbursements - Love going to car shows and races? All arenaflex employees are eligible for annual reimbursements for car show registration/admission fees. * Additional Benefits: Health Flexible Spending Accounts (FSA) & Dependent Care Accounts (DCA), Short-Term Disability (100% covered!) & Voluntary Long-Term Disability, Basic Life/AD&D Insurance (100% covered - up to 1x annual salary!) & Voluntary Additional Life Insurance, Pet Insurance **Essential Job Functions (As required by the Americans with Disabilities Act – To be performed with or without reasonable accommodation)** * Visual and hearing capability. * Ability to sit for long periods of time. * Ability to maintain attendance as defined by company policy. * Ability to work under pressure to meet strict deadlines. * Ability to operate general office equipment i.e., fax machine, photocopier, computer printer. * Ability to complete inbound & outbound calls, texts, chats, and emails with customers, vendors, and others. * Additionally, your role with arenaflex is deemed a Customer Critical Role. To satisfy the constant demand of our consumer base, positions within Customer Critical Roles may be subject to alternative work schedules during unforeseen circumstances. **How to Apply** If you're a motivated and enthusiastic individual who is passionate about the automotive industry, we encourage you to apply for this exciting opportunity. Please visit our website at [insert website URL] to learn more about arenaflex and our culture. To apply, click on the link below: Apply Job! We look forward to welcoming you to our team of automotive enthusiasts! Apply for this job