Technical Customer Experience Representative – Hybrid Work Model with Opportunities for Growth and Professional Development in a Dynamic and Supportive Environment

Welcome to blithequark At blithequark, we're passionate about creating a culture that not only protects the lives of our customers but also fosters the growth and development of our team members. As a high-tech home security company, we're committed to innovation, collaboration, and making a significant impact on the lives of those we protect. Our no-ego culture encourages big opportunities, continuous learning, and a huge impact on our customers' lives. We're not just looking for someone to work with us; we want you to grow, thrive, and be an integral part of our team. Our Hybrid Work Model We're embracing a hybrid work model that allows our teams to split their time between the office and home. This model enables us to come together in our office on core days to collaborate and work together in person, while also providing the flexibility to work from home for the remainder of the week. We believe this approach allows us to leverage the best of both worlds, promoting flexibility, productivity, and work-life balance. Why We're Hiring We're growing and thriving, and we need talented, motivated, and humble individuals who share our values to join our team. As we pursue our goal of ensuring everyone feels safe in their own home, we're looking for people who are passionate about delivering exceptional customer experiences and making a real difference in our customers' lives. Job Overview We're excited to offer a Technical Customer Experience Representative role that starts at $20 per hour, with opportunities for growth and professional development. Many of our current associates have seen increases to up to $21 per hour based on their schedule and performance within the first several months of joining our team. As a Technical Customer Experience Representative, you'll be responsible for providing top-tier technical support to our customers, educating them on system installation and use, and troubleshooting issues. If you're looking for a position where you can help people stay safe while delivering exceptional customer service, this is the job for you! Primary Responsibilities Respond promptly, courteously, and knowledgeably to technical support inquiries Provide top-tier support to all customers with a goal of first call resolution Educate customers on system installation/use and assist in troubleshooting Utilize prior customer support experience to enable customer success and happiness Use problem-solving skills to solve customer issues and address concerns Make outbound calls to current customers to address issues, when needed What You'll Bring To be successful in this role, you'll need to bring a proven track record of success in a phone-based customer service or call center position, as well as the ability to understand and determine root causes of customer issues. You should be comfortable with technology and able to provide technical assistance for consumer electronics. We're looking for individuals with a strong work ethic, excellent communication skills, and a positive, can-do attitude. Essential Qualifications Proven success in a phone-based customer service or call center position Ability to understand and determine root causes of customer issues Comfort with technology and ability to provide technical assistance for consumer electronics Proven record of outstanding attendance and timeliness in a structured environment Strong work ethic and drive to contribute to company goals Clear and effective phone communication skills to ensure all customer issues are resolved Ability to work independently and in a team setting Ability to prioritize in a fast-paced environment and excellent time management skills Positive, can-do attitude and eager for continuous improvement Strong commitment to customer happiness and satisfaction Preferred Qualifications Previous experience in a technical support role Familiarity with home security systems and consumer electronics Experience working in a hybrid or remote work environment Certification in customer service or a related field What We Offer At blithequark, we're committed to providing a comprehensive compensation and benefits package that recognizes your contributions to our team. This includes: Compensation and Benefits Competitive hourly rate starting at $20 per hour Opportunities for career progression and growth Medical, dental, and vision benefits starting on day one Matching 401k up to 4% Holiday pay and paid time off Team-building activities and employee recognition programs Shift differential for nights and weekends Our Culture and Values At blithequark, we're committed to a set of core values that guide our behavior and decision-making. These values include: Our Values Customer-obsessed: building deep empathy for customers and developing strong, long-term relationships with them Aim high: always challenging oneself and others to raise the bar No ego: "no job too small" attitude, and open, inclusive, and humble style One team: highly collaborative approach to achieving success Lift as we climb: a track record of investing in developing others and helping others succeed Lean and nimble: working with agility and efficiency to experiment in an often-ambiguous environment Equal Employment Opportunity blithequark is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We're committed to full support of qualified individuals in hiring and employment, and we'll work with qualified individuals with disabilities to assess whether a reasonable accommodation may be provided to perform the essential functions of their role, absent undue hardship. How to Apply If you're passionate about delivering exceptional customer experiences and making a real difference in people's lives, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role. We can't wait to hear from you and explore how you can contribute to our team's success! Apply for this job