Experienced Virtual Assistant for Short-Term Rental Management and Airbnb Customer Support – Contract to Hire Opportunity at blithequark

Introduction to blithequark and the Short-Term Rental Industry blithequark is a leading short-term rental company that offers unique and memorable experiences to guests from around the world. As a key player in the industry, we are committed to providing exceptional customer service, ensuring that every guest feels at home in our properties. The short-term rental market has experienced significant growth in recent years, driven by the increasing demand for unique and personalized travel experiences. As a result, the need for skilled and dedicated professionals who can manage properties, communicate with guests, and resolve issues in a timely and efficient manner has never been greater. Job Overview We are seeking an experienced Virtual Assistant to join our team at blithequark, where you will play a critical role in managing our short-term rental properties, communicating with guests, and resolving issues in a professional and courteous manner. As a Virtual Assistant, you will be responsible for a wide range of tasks, including property management, guest communications, housekeeping coordination, and arranging amenities. If you have a passion for delivering exceptional customer service, are highly organized, and have experience working in the vacation rental or hotel industry, we encourage you to apply for this exciting opportunity. Key Responsibilities As a Virtual Assistant at blithequark, your key responsibilities will include: Guest and reservation management: Respond to guest inquiries, manage reservations, and provide accurate information about our properties and neighborhoods. Virtual property management: Coordinate with housekeeping staff, arrange amenities, and ensure that our properties are clean, comfortable, and well-maintained. Cleaner management, scheduling, and coordination: Schedule and coordinate cleaning services, ensuring that our properties are cleaned to a high standard and that any issues are resolved promptly. Addressing guest issues: Resolve guest issues in a timely and efficient manner, providing exceptional customer service and ensuring that our guests have a positive experience. Success Metrics To be successful in this role, you will need to: Maintain a quick response rate to all inquiries, ensuring that our guests receive prompt and efficient service. Resolve all guest issues with a high sense of urgency, aiming to resolve issues in less than 3 hours or as soon as possible. Contribute to a review rating of 4.8 or higher, demonstrating our commitment to delivering exceptional customer service and ensuring that our guests have a positive experience. Required Skills and Qualifications To be considered for this role, you will need: 2+ years of customer service experience, preferably in the vacation rental or hotel industry. 2+ years of experience working in a fast-paced environment, with the ability to learn new technologies and systems quickly. Availability to work during normal U.S. business hours, with the ability to be flexible and adapt to changing circumstances. Strong verbal, written, and reading skills in English, with excellent typing skills, including speed and accuracy. Preferred Skills and Qualifications While not essential, the following skills and qualifications are preferred: Experience with Airbnb customer service, with a strong understanding of the platform and its features. Ability to work with multiple technology platforms, including property management software, customer relationship management systems, and other tools. Creative problem-solving skills, with the ability to think independently and make sound decisions. Conflict resolution experience, with the ability to resolve issues in a professional and courteous manner. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our team members. As a Virtual Assistant, you will have the opportunity to develop your skills and knowledge in a fast-paced and dynamic environment, with access to training and development programs, mentorship, and career advancement opportunities. You will also have the chance to work with a talented and dedicated team, who are passionate about delivering exceptional customer service and creating memorable experiences for our guests. Work Environment and Company Culture blithequark is a remote-friendly company, with a culture that values flexibility, autonomy, and teamwork. We believe in creating a positive and supportive work environment, where our team members can thrive and grow. As a Virtual Assistant, you will be working remotely, with the ability to manage your schedule and workload in a way that suits you. You will also have access to a range of tools and resources, including technology, training, and support, to help you succeed in your role. Compensation, Perks, and Benefits At blithequark, we offer a competitive compensation package, with a range of perks and benefits, including: Competitive hourly rate, with opportunities for bonuses and incentives. Flexible working hours, with the ability to manage your schedule and workload. Access to training and development programs, including mentorship and career advancement opportunities. A range of benefits, including health insurance, retirement planning, and paid time off. Conclusion If you are a motivated and experienced Virtual Assistant, with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity at blithequark. As a key member of our team, you will play a critical role in managing our short-term rental properties, communicating with guests, and resolving issues in a professional and courteous manner. With a competitive compensation package, flexible working hours, and access to training and development programs, this is an opportunity not to be missed. Please submit your application, including your resume and a cover letter, and we will be in touch to discuss this opportunity further. Apply for this job