**Technical Content Designer, Customer Service – Global Entertainment Leader**

At arenaflex, we're revolutionizing the way people enjoy entertainment worldwide. With 278 million paid memberships across 190 countries, we're shaping the future of global entertainment by providing unparalleled streaming experiences. Our mission is to deliver exceptional interactions with our subscribers, and that's where our Global Customer Service (CS) organization comes in – providing top-notch support to our members and customer service agents around the world. We're seeking a talented Technical Content Designer with a strong technical background to join our Customer Service Content Strategy team. As a key member of this team, you'll play a vital role in enhancing the support experience for our members and customer service agents. Your expertise will help us create clear, concise, and engaging content that makes it easy for customers to find and use information about arenaflex's services and features. **The Role** As a Technical Content Designer, you'll collaborate closely with program managers, visual designers, and cross-functional partners in product, engineering, and research to edit and manage content for the arenaflex Help Center and internal customer service knowledge base. Your primary focus will be on creating and editing customer service content, including Help Center articles, customer service emails, and other support materials. You'll work on large, complex editorial projects, setting content strategy, goals, timelines, and reporting to ensure consistent content style, tone, and format meet the evolving expectations of a global audience. **Responsibilities** - **Lead large complex editorial projects**: Set content strategy, goals, timelines, and reporting to drive successful project outcomes. - **Create and edit Customer Service content**: Develop engaging and informative content for the arenaflex Help Center and internal knowledge base, including customer service emails and other support materials. - **Ensure consistent content style and tone**: Collaborate with cross-functional teams to maintain a consistent tone and style that resonates with our global audience. - **Partner with support operations, localization, legal, product design, and engineering teams**: Foster strong relationships with these teams to ensure seamless content creation and deployment. - **Create, maintain, and update style guides and editorial training**: Develop and refine our content style guides and editorial training programs to ensure consistency and excellence. - **Leverage data to inform content decisions**: Analyze multiple data sources to provide data-driven insights and recommendations for content improvements. **Qualifications** - **Bachelor's or Master's degree**: In a relevant field such as English, Communications, or Technical Writing. - **5+ years of relevant experience**: In technical or UI writing, with a focus on customer service or highly technical environments for a consumer audience. - **Exceptional writing, editing, project management, and communications skills**: Proven ability to create engaging content, manage complex projects, and communicate effectively with cross-functional teams. - **Extensive technical or UI writing experience**: Experience writing for different platforms, including computer, mobile, and TV. - **Experience with information architecture and content management systems**: Familiarity with content management systems and information architecture principles. - **Desired qualities**: Independent, self-starter, innovative thinker, curious, action-oriented, strong relationship builder, superior communication skills, including storytelling, highly adaptable, and able to thrive in a fast-paced environment. **Compensation and Benefits** At arenaflex, we offer a comprehensive compensation package that includes an annual salary, with the option to choose how much of your compensation you want in salary versus stock options. Our compensation range for this role is $50,000 - $190,000. We also provide a range of benefits, including: - **Health Plans**: Comprehensive health insurance plans for you and your family. - **Mental Health support**: Access to mental health resources and support. - **401(k) Retirement Plan**: Employer-matched retirement savings plan. - **Stock Option Program**: Opportunity to purchase arenaflex stock. - **Disability Programs**: Support for employees with disabilities. - **Health Savings and Flexible Spending Accounts**: Tax-advantaged accounts for healthcare expenses. - **Family-forming benefits**: Support for employees with families. - **Life and Serious Injury Benefits**: Comprehensive life insurance and disability benefits. - **Paid leave of absence programs**: Generous paid time off for vacation, holidays, and sick leave. **Work Environment and Culture** At arenaflex, we're committed to creating a unique culture and environment that fosters innovation, creativity, and collaboration. We're an equal-opportunity employer and celebrate diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully, and we do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service. **How to Apply** If you're a talented Technical Content Designer with a passion for creating engaging content and a strong technical background, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll review your qualifications and experience. We look forward to hearing from you! Apply Now! Apply for this job