**Experienced Customer Support Specialist – Luxury E-commerce Call Center**

At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed our customers' expectations. As a Customer Support Specialist, you will be the voice of arenaflex, providing world-class service to our customers globally. We're looking for a highly motivated, action-oriented individual who has a passion for customer satisfaction and experience working with high-end merchandise. **About arenaflex** arenaflex is a leading online shopping destination for what's new and what's next in fashion and style. We offer our customers around the world the best selection from both established and emerging designers, with fast, free global shipping. With more than 500 international brands, we provide customers in 165 countries a selective and nuanced fashion-forward assortment of ready-to-wear and accessories. **Job Summary** As a Customer Support Specialist, you will be responsible for providing exceptional customer service through various channels, including phone, email, live chat, and social media. You will be the first point of contact to resolve customer issues and complaints, providing critical service and product information to ensure customer satisfaction. You will also work with external shipping contractors to assist customers with domestic and international issues. **Key Responsibilities** * Act as a Brand Ambassador for arenaflex, providing world-class service to all customers * Be the first point of contact to resolve customer issues and complaints across multiple channels in a timely manner, communicating through email, phone, live chat, and/or social media * Provide customers with critical service and product information, ensuring customer satisfaction * Demonstrate sound understanding and comprehensive knowledge of arenaflex's full range of products and services * Handle customer inquiries and/or cases through different channels in a timely and professional manner, making decisions in consideration of the policies and procedures within the Service Level Agreement * Ensure clear and accurate data capture, providing both quantitative and qualitative insights of customers' voices * Utilize a variety of software programs to resolve customer inquiries * Work with external shipping contractors to assist customers with both domestic and international issues * Fluency in one of the following languages is preferred: Russian, Korean, Japanese, or Spanish **Requirements** * 2+ years of experience within a luxury customer service-focused environment, such as contact center, luxury retail, or hospitality (preferred) * Excellent verbal and written communication skills * Ability to handle difficult conversations with a high level of empathy and integrity * Proficiency in basic math with the ability to compute refunds before and after discounts, and apply specified percentages, tiered promotional codes, and partial discounts to orders * Ability to work a set schedule, including nights, weekends, and holidays, with required overtime as business needs; flexibility required during peak times * The ability to work your entire shift using a computer while stationed at a desk, wearing a headset, and turn on the camera when requested by leadership * This is a virtual role that requires a home work area that is free from background noise where you can connect to the internet and work on your deliverables * Experience working under pressure in a high-volume environment while maintaining standards for productivity, quality, and service * The ability to meet the arenaflex Customer Contact Center Work from Home Guidelines and expectations, which includes using a wired, high-speed Internet, Modem or Router w/ Ethernet Port – Customer Support Specialists must connect directly (No Satellite Internet or Wi-Fi) * Highly proficient with desktop applications such as MS Office and Internet browsers; comfortable working with computers and smartphones * Ability to quickly learn how to use new websites and apps * High school diploma or equivalent **Preferred Qualifications** * Fluency in one of the following languages: Russian, Korean, Japanese, or Spanish * Experience working with luxury brands and high-end merchandise * Knowledge of e-commerce platforms and customer service software * Ability to work in a fast-paced, multitasked environment **Work Environment and Culture** As a Customer Support Specialist at arenaflex, you will be working in a virtual call center environment, providing world-class service to our customers globally. You will be part of a dynamic team that is passionate about delivering exceptional customer experiences. We offer a flexible and supportive work environment that allows you to work from home and balance your work and personal life. **Compensation and Benefits** arenaflex offers a competitive compensation package, including: * $19.00/hour base pay * Opportunities for career growth and professional development * Comprehensive benefits package, including medical, financial, and other benefits * Equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package * Flexible work schedule, including nights, weekends, and holidays * Overtime pay as business needs require **How to Apply** If you're a motivated and action-oriented individual who is passionate about customer satisfaction and experience working with high-end merchandise, we encourage you to apply for this exciting opportunity. Please submit your application via our internal or external career site. **Equal Opportunity Employer** arenaflex is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit **Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.** **Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.** **Workers in New York City who perform in-person work or interact with the public in the course of business must show proof they have been fully vaccinated against COVID or request and receive approval for a reasonable accommodation, including medical or religious accommodation.** Apply for this job