Sr. UX Researcher

BlueCross BlueShield of Tennessee’s Digital Marketing team is hiring a Senior UX Researcher. In this fully remote, research-focused role, you’ll partner with design, product owners and developers to improve our members' health insurance experience. Ideal candidates will bring experience conducting research in healthcare or other regulated industries (ex: government, banking), managing multiple studies of varied scopes, and with implementing consumer-facing AI tools or features. Note: Sponsorship is not available for this role. Job Responsibilities Design, plan and conduct user research, using both qualitative and quantitative techniques Create user personas, journey maps, user flows, and user stories based on research insights Analyze and synthesize data from a variety of sources to generate insights and actionable recommendations for digital products Document and share research findings to internal clients and leadership in engaging presentations Job Qualifications Education Bachelor's Degree or equivalent work experience required. Equivalent experience is defined as 4 years of professional work experience in a corporate environment Experience 6 years - Working in the field of UX, digital experience, or product management 2 years - Project management experience with demonstrated skills and successes 1 year - Data analysis experience SkillsCertifications Ability to quickly take complex technical subjects and distill them into user-friendly presentations and digital communications Ability to work independently with minimal supervision or function in a team environment sharing responsibility, roles and accountability Proficient in Microsoft Office (Outlook, Word, Excel and PowerPoint) Must be a team player, be organized and have the ability to handle multiple projects Excellent oral and written communication skills Number of Openings Available 1 Worker Type: Employee Company: BCBST BlueCross BlueShield of Tennessee, Inc. Applying for this job indicates your acknowledgement and understanding of the following statements: BCBST will recruit, hire, train and promote individuals in all job classifications without regard to race, religion, color, age, sex, national origin, citizenship, pregnancy, veteran status, sexual orientation, physical or mental disability, gender identity, or any other characteristic protected by applicable law. Further information regarding BCBST's EEO Policies/Notices may be found by reviewing the following page: BCBST's EEO Policies/Notices BlueCross BlueShield of Tennessee is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at BlueCross BlueShield of Tennessee via-email, the Internet or any other method without a valid, written Direct Placement Agreement in place for this position from BlueCross BlueShield of Tennessee HR/Talent Acquisition will not be considered. No fee will be paid in the event the applicant is hired by BlueCross BlueShield of Tennessee as a result of the referral or through other means. As Tennessee's largest health benefit plan company, we've been helping Tennesseans find their own unique paths to good health since 1945. More than that, we're your neighbors and friends – fellow Tennesseans with deep roots of caring tradition, a focused approach to physical, financial and community good health for today, and a bright outlook for an even healthier tomorrow. At BCBST, we empower our employees to thrive both independently and collaboratively, creating a collective impact on the lives of our members. We seek talented individuals who excel in a team environment, share responsibility, and embrace accountability. We're also seeking candidates who are proficient in the Microsoft Office suite, including Microsoft Teams, organized, and capable of managing multiple assignments or projects simultaneously. Additional, strong interpersonal abilities along with strong oral and written communication skills are important across all roles at BCBST. BCBST is a remote-first organization with many employees working primarily from their homes. Each position within the company is classified as either fully remote, partially remote, or office based. BCBST hires employees for remote positions from across the U.S. with the exception of the following states: California, Massachusetts, New Hampshire, New Jersey, and New York. Applicants living in these states may move to an approved state prior to starting a position with BCBST at their own expense. If the position requires the individual to reside in Chattanooga, TN, they may be eligible for relocation assistance. Apply tot his job