Experienced Full-Time Customer Service Associate - Nights and Weekends with Opportunities for Growth at Blithequark

Join the Team at Blithequark: Delivering Exceptional Customer Experiences in the Live Event Industry Blithequark is a leading player in the live event industry, providing a platform for buying and selling tickets to various events. We are seeking a highly skilled and motivated Customer Service Associate to join our team in Coppell, TX. As a Customer Service Associate, you will play a critical role in managing transactions and relationships with our valued sellers and customers, ensuring that we provide elite service to both parties. About the Role As a Customer Service Associate at Blithequark, you will be responsible for taking calls and responding to emails on a broad range of event and order-related questions. You will work to resolve issues, provide solutions, and ensure that our customers and sellers have a seamless experience. This is a full-time role that requires a strong customer service mindset, excellent communication skills, and the ability to work in a fast-paced environment. Key Responsibilities: Manage transactions and relationships with valued sellers and customers, providing elite service to both parties Take calls and respond to emails on a broad range of event and order-related questions Investigate instances where customer experience has been affected, determine where fault lies, and resolve issues fairly and constructively Handle day-to-day interactions with sellers beyond the scope of traditional customer service responsibilities Navigate order queue and determine what requires attention to provide real-time assistance Play an active role in continued learning to advance skill sets necessary for individual and team goals Manage in-bound seller calls regarding a wide range of questions and monitor open and pending orders to ensure timely confirmation by ticket sellers What We Expect from You: To be successful as a Customer Service Associate at Blithequark, you will need to possess the following skills and qualifications: Outstanding communication, attention to detail, and organizational skills Strong customer service mindset that embodies problem-solving, decision-making, and resolution skills Interest in the live event space and an eager to learn attitude Ability to work in a fast-paced environment and prioritize multiple tasks Strong analytical and critical thinking skills Ability to work independently and as part of a team What You'll Achieve in Your First 30, 90, and 180 Days: As a Customer Service Associate at Blithequark, you will have a clear path for growth and development. Here's what you can expect to achieve in your first 30, 90, and 180 days: First 30 Days: Complete new hire orientation, gaining the knowledge and resources about how Blithequark operates and the live event industry you need to be successful Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers Gain industry knowledge, experience, and critical thinking to proactively identify potential order issues and find solutions to problems First 90 Days: Investigate instances where customer experience has been affected, determine where fault lies, and resolve issues fairly and constructively Handle day-to-day interactions with sellers beyond the scope of traditional customer service responsibilities Navigate order queue and determine what requires attention to provide real-time assistance First 180 Days: Play an active role in continued learning to advance skill sets necessary for individual and team goals Manage in-bound seller calls regarding a wide range of questions and monitor open and pending orders to ensure timely confirmation by ticket sellers What We Offer: At Blithequark, we offer a competitive compensation package and a range of benefits to support your growth and well-being. Here are some of the highlights: $40,000 base salary with overtime eligibility Bi-annual bonuses Annual equity grant Hybrid work model, with 3 days in the office and 2 days at home Opportunities for career growth and professional development Collaborative and dynamic work environment Why Join Blithequark? At Blithequark, we are passionate about delivering exceptional customer experiences in the live event industry. We are a team of motivated and dedicated professionals who are committed to providing a seamless experience for our customers and sellers. By joining our team, you will have the opportunity to: Work with a leading player in the live event industry Develop your skills and expertise in customer service and sales Be part of a collaborative and dynamic team Enjoy a competitive compensation package and range of benefits How to Apply: If you are a motivated and customer-focused individual who is passionate about the live event industry, we encourage you to apply for this exciting opportunity at Blithequark. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you! Don't miss this opportunity to join our team and start delivering exceptional customer experiences in the live event industry. Apply now and take the first step towards a rewarding and challenging career at Blithequark! Apply for this job