**Senior Product Manager - Customer Experience - Remote at arenaflex**

Imagine being part of a dynamic team that shapes the future of customer experience at arenaflex, a leading innovator in the industry. As a Senior Product Manager - Customer Experience - Remote, you will be responsible for driving business value and delivering high-quality products that exceed customer expectations. If you're passionate about product management, customer-centricity, and innovation, this role is an exciting opportunity to join arenaflex's talented team. **About arenaflex** arenaflex is a forward-thinking company that has revolutionized the way businesses interact with their customers. With a strong focus on innovation, arenaflex has created a unique ecosystem that enables seamless customer experiences across various touchpoints. Our team of experts is dedicated to pushing the boundaries of what's possible in customer experience, and we're looking for talented individuals like you to join our journey. **Key Responsibilities** As a Senior Product Manager - Customer Experience - Remote, you will be responsible for the following key areas: ### Strategy & Planning (50%) * **Empathize with End Users**: Seek to understand the needs and pain points of our customers through user research and testing. * **Translate Business Goals**: Translate business goals and customer needs into product strategy, communicating direction and priorities to the development team, matrixed teams, and third-party partners. * **Identify Goals & Metrics**: Identify goals, metrics, and analytics to determine product value, continually making recommendations and refinements to the product backlog based on learnings. * **Manage Product Backlog**: Manage and groom the product backlog, making future decisions based on the value that will be delivered. * **Partner with Finance**: Partner with Finance to understand financial needs and assist in the creation of business plans for new opportunities. * **Monitor Research & Competitive Landscape**: Monitor research and the competitive landscape to recommend the best solutions and ensure that products remain or become best in class. * **Balance User Needs & Business Goals**: Ensure that product directions balance both user needs and business goals of driving sales, improving efficiency, and enhancing customer satisfaction. ### Delivery & Execution (20%) * **Formulate, Test & Refine Assumptions**: Formulate, test, and refine assumptions and hypotheses through user research and testing. * **Document & Review Quality Standards**: Document, review, and ensure that all quality and change control standards are met. * **Create, Prioritize & Accept User Stories**: Create, prioritize, and accept user stories, incorporating them into release planning. * **Make Product Decisions**: Make product decisions that drive value on a daily basis. * **Identify Pros, Cons, Issues, Obstacles & Value**: Identify and consider pros, cons, issues, obstacles, dependencies, and value associated with features and enhancements. * **Participate in Standups, Iteration Planning Sessions, Product Demo, & Retrospectives**: Participate in standups, iteration planning sessions, product demo, and retrospectives. ### People (30%) * **Foster Collaboration**: Foster collaboration with team members (Engineering, UX, etc.) to drive value and identify and resolve impediments. * **Advocate for End Users**: Advocate for the end user and stakeholder by becoming associated with the product, empathizing with, and understanding user needs. * **Work with Product Team**: Work with the product team to continuously assess progress, disseminate lessons learned, and understand next steps. * **Manage Cross-Functional Team & Stakeholder Expectations**: Manage cross-functional team and stakeholder expectations to execute on product strategy and provide education to requestors to determine prioritization based on tangible benefits and/or user experience. * **Guide Junior Team Members**: Guide more junior team members in strategy, alignment, analysis, and execution tasks. * **Participate in Learning Activities**: Participate in and contribute to learning activities around modern software design and development core practices (communities of practice). **Requirements** * **Minimum Qualifications**: + Must be eighteen years of age or older. + Must be legally permitted to work in the United States. * **Preferred Qualifications**: + 3-6 years of relevant work experience. + Experience working as a Product Manager in a modern software development-based enterprise environment. + Experience with modern software development product management practices and agile methodologies, specifically the extreme programming (XP) principles of paired programming, test-driven development, and continuous deployment. + Proficiency in working in a fast-paced, fluid environment where priorities shift on a regular basis. + Proficiency in communicating with and influencing functional and technical team members at all levels in the organization. + Proficiency in working as part of a collaborative, cross-functional, modern software design and development team. + Proficiency in creating, prioritizing, and accepting user stories. + Proficiency in conducting user research and testing to understand needs. + Proficiency in identifying goals, metrics, and analytics to measure product value. + Proficiency in conducting competitive research and analysis. + Experience guiding more junior team members through Product Management fundamentals in a professional setting. * **Minimum Education**: The knowledge, skills, and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job. * **Preferred Education**: No additional education. * **Minimum Years of Work Experience**: 3. * **Preferred Years of Work Experience**: No additional years of experience. * **Minimum Leadership Experience**: None. * **Preferred Leadership Experience**: None. * **Certifications**: None. **Competencies** * **Balances Stakeholders**: Anticipating and balancing the needs of multiple stakeholders. * **Business Insight**: Applying knowledge of business and the marketplace to advance the organization's goals. * **Collaborates**: Building partnerships and working collaboratively with others to meet shared objectives. * **Communicates Effectively**: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. * **Cultivates Innovation**: Creating new and better ways for the organization to be successful. * **Customer Focus**: Building strong customer relationships and delivering customer-centric solutions. * **Drives Vision and Purpose**: Painting a compelling picture of the vision and strategy that motivates others to action. * **Interpersonal Savvy**: Relating openly and comfortably with diverse groups of people. * **Manages Complexity**: Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. * **Nimble Learning**: Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder. * **Organizational Savvy**: Maneuvering comfortably through complex policy, process, and people-related organizational dynamics. * **Situational Adaptability**: Adapting approach and demeanor in real time to match the shifting demands of different situations. * **Empathy**: Understanding the needs of multiple stakeholders and being responsive in meeting their needs with the most optimal resolution. **What We Offer** * **Competitive Salary**: Arenaflex offers a competitive salary that reflects your skills and experience. * **Remote Work**: As a remote employee, you'll have the flexibility to work from anywhere, at any time, as long as you're meeting your performance goals. * **Opportunities for Growth**: Arenaflex is a dynamic and fast-paced company that offers opportunities for growth and professional development. * **Collaborative Culture**: Our team is passionate about innovation and customer experience, and we're looking for like-minded individuals to join our journey. * **Benefits**: Arenaflex offers a comprehensive benefits package that includes health, dental, and vision insurance, as well as a 401(k) plan. **How to Apply** If you're passionate about product management, customer-centricity, and innovation, and you're looking for a challenging and rewarding role, apply now to join arenaflex's talented team. The application window is anticipated to be closed on Oct, 2024. Apply for this job