**Experienced Full Stack Software Support Analyst – Web & Cloud Application Development for arenaflex**

At arenaflex, we're more than just a company – we're a family of innovators, thinkers, and problem-solvers who are passionate about delivering exceptional customer experiences. As a leading global retailer with a presence in 14 countries, we're committed to creating a workplace that's as dynamic and exciting as our customers. Our culture is built on a foundation of trust, respect, and open communication, and we're proud to be recognized as one of the "World's Best Bosses" by Forbes. **Join the arenaflex IT Family** We're seeking an experienced Full Stack Software Support Analyst to join our team of talented professionals who are shaping the future of retail. As a key member of our IT department, you'll play a critical role in supporting the development, testing, and quality assurance of our web and cloud applications. If you're passionate about technology, customer service, and collaboration, we want to hear from you! **Job Summary** As a Full Stack Software Support Analyst, you'll be responsible for providing top-notch technical support to our customers, business stakeholders, and internal teams. You'll work closely with our development teams to identify and resolve issues, develop and implement solutions, and ensure that our applications are running smoothly and efficiently. Your expertise will be essential in helping us deliver exceptional customer experiences and drive business growth. **Key Responsibilities** * Recognize and resolve issues, often anticipating problems before they occur or escalate * Manage incidents and tasks by identifying, tracking, and resolving help desk, sending, or system issues in a timely manner * Record, document, and maintain current processes and procedures * Support the lifecycle of systems and related components from development to retirement * Present, work with, and perform quality assurance testing on supported systems * Create, use, and maintain tools and content to automate processes, generate reports, and address support issues * Lead or participate in project/partner meetings as they relate to defining and communicating sending and support requirements, report needs, and expectations, analyzing and deciding on alternative delivery methods, and creating project schedules and quotes * Provide guidance and direction to clients, teams, and other support personnel on daily activities, project drives, sending activities, and support issues * Conduct in-depth analysis to increase system performance, quality, and efficiency * Develop and maintain effective relationships with the business and IT teams * Identify opportunities for streamlining, increasing efficiency through continuous process improvement * Develop and follow arenaflex's IT policies, processes, procedures, or administrative guidelines * Work on Client Story to fix code as small development requests to resolve frequently occurring issues * Manage data loading/extraction and utilities and tools that include SQL tuning, troubleshooting, and fixing UNIX scripts * Investigate a variety of Java-based Miniature help applications for reported Occurrence/issues * Support answers for determinations on time, within budget, and with an impeccable level of quality and accuracy to specific requirements * Plan and present detailed functional and technical specifications that support useful requirements * Plan and clearly convey top-tier strategies by which arenaflex Strategies tasks can successfully utilize the enhancements created * Collaborate with other designers, projects, Item Owners, and Business Arrangements Investigators to ensure that the technical solution offers scale and supports business needs * Develop and maintain documentation standards * Provide end-user communication for critical issues like help delays/disturbances with ETAs * Perform daily system and application health checks to ensure the smooth running of the application * Ensure a high level of responsiveness by assessing and appropriately answering help tickets colleagues * Participate in requirements gathering meetings to ensure clear understanding of requirements, as it relates to Functional and reporting usage in our arenaflex Coordinated factors field activities * Develop and maintain process documentation and contribute to the advancement of departmental standards * Develop solutions to resolve the underlying detailed issues from colleagues * Assess and provide recommendations on long-term software changes to resolve issues * Track and educate colleagues on the status of their help tickets in real-time and immediately resolve issues * Develop and maintain organizations with IS Administration Workstation and other IS groups to ensure quality support and assistance * Meet or exceed performance metrics related to efficiency and quality * Develop documentation for other support groups for them to resolve issues * Complete small-sized upgrade requests for development and deployment to production on a case-by-case basis * Report any instances of Client dissatisfaction to the proper Administration asset * Adhere to security management practices, as well as promote established security standards * Understand and adhere to the arenaflex Discount Statement of Purpose and Code of Conduct **Requirements** * Experience working with small development requests to resolve continuous issues * Proficiency in data loading/extraction and utilities and tools. Broadly associated with SQL tuning, troubleshooting, and fixing UNIX scripts * Knowledge of a variety of Java-based Miniature help applications to investigate issues * Investigating experience with application programming suites * Ability to comprehend and investigate T-SQL script * Ability to comprehend business cycles and work with project partners to assist in navigating through an issue to understand the root cause * Excellent customer service skills and exceptional phone behavior * Strong relational skills and able to work effectively with all levels of the business and IS * Demonstrated strong hierarchical characteristics in resolving issues quickly * Reliable, honest, and have an enthusiasm for excellence * Conscientious and have strong critical thinking skills, with the ability to analyze what's happening for potential future issues * Imaginative, innovative, and incredibly responsive with a strong need to get started * Self-motivated and able to work independently, with minimal management * Ability to remain calm under pressure and time pressures * Flexibility in scheduling to accommodate emergency support coverage in a 24/7 environment, including nights, weekends, and holidays to meet business needs **Preferred Qualifications** * Experience with Korber/Highjump or potentially Descartes Course Planning is an asset **What We Offer** * A comprehensive package of benefits, including paid time off, medical benefits – clinical/dental/vision/portable hearing assistant/drug store/conduct wellbeing/worker help, medical care repayment account, subordinate consideration help plan, momentary inability and long haul handicap protection, AD&D protection, life coverage, 401(k), stock buy plan to qualified employees * arenaflex is committed to a diverse and inclusive work environment. arenaflex is an equal opportunity employer. Qualified candidates will be considered for employment without regard to race, public origin, gender, gender character, sexual direction, protected veteran status, disability, age, or any other lawfully protected status. If you require assistance or a reasonable accommodation due to a disability during the application or the hiring process, please do not hesitate to contact us. **How to Apply** If you're passionate about technology, customer service, and collaboration, and you're looking for a challenging and rewarding career opportunity, we encourage you to apply. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you! Apply Job! Apply for this job