Senior Manager, Technical Product Management - Artificial Intelligence and Machine Learning for Customer Experience Innovation at blithequark

Introduction to blithequark and the Industry At blithequark, we are passionate about redefining the customer experience through innovative technologies and forward-thinking approaches. As a leader in the tech industry, we recognize the importance of leveraging artificial intelligence (AI) and machine learning (ML) to drive business growth, improve customer satisfaction, and stay ahead of the competition. Our World-Wide Customer Service Voice of Customer (VoC) organization is at the forefront of this mission, and we are seeking a highly skilled and experienced Senior Manager, Technical Product Management to join our team. Job Overview As a Senior Manager, Technical Product Management at blithequark, you will play a critical role in shaping the vision and product roadmap for our flagship suite of VoC products. You will lead cross-functional teams to execute on this vision, driving the development of innovative solutions that obsess over customer experience and translate complex business requirements into actionable insights. Your technical expertise will be instrumental in addressing complex technical challenges, evaluating trade-off decisions, and driving forward-thinking approaches that maximize business benefit while building great customer experiences. Key Responsibilities Define the strategic vision and long-term roadmap for the VoC product portfolio, and lead cross-functional teams to execute against the vision. Work with leaders across science, tech, product/program management to identify and manage new and existing opportunities, initiatives, and processes. Dive deep into technical details, evaluating trade-off decisions and asking meaningful questions of scientists or engineers. Contribute to a team culture of innovation, generating big ideas, solving highly ambiguous problems, and building and developing high-performing teams. Work cross-functionally to manage bottlenecks, provide escalation management, anticipate and make trade-offs, balance business needs versus technical constraints, and maximize business benefit while building great customer experiences. Measure and analyze existing products for opportunities to innovate and improve. Deliver long-lasting foundational systematic solutions that pave the way for effective use of AI/Large Language Models (LLMs). Define clear goals and objectives for the business in the planning and execution space while identifying risks and strategizing mitigation plans. Influence senior leaders across blithequark and communicate blithequark's VoC AI/ML vision, strategy, goals, status, and customer impact. A Day in the Life A typical day for a Senior Manager, Technical Product Management at blithequark involves balancing strategic thinking with hands-on problem-solving. You will work closely with product and technology teams within Customer Service, as well as with senior leaders across the company to drive collaboration and influence them to prioritize projects, meet objectives, and adhere to business plans towards shared objectives. You will oversee key workstreams, including product strategy and delivery, stakeholder updates, monthly roadmap reviews, business reviews, and organizational goal setting. Essential Qualifications 10+ years of product or program management, product marketing, business development, or technology experience. 5+ years of team management experience. Experience owning/driving roadmap strategy and definition. Experience delivering consumer software products and services in a high-growth environment. Experience leading cross-functional software development teams, operations, UX designers, and other product managers. Experience with end-to-end product delivery. Bachelor's degree. Preferred Qualifications Experience in a high-performance start-up or incubation effort within a larger company. Experience working with and influencing senior-level stakeholders. Experience directly managing cross-functional teams. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Senior Manager, Technical Product Management, you will have access to a wide range of training and development opportunities, including mentorship programs, leadership development courses, and technical training sessions. You will also have the opportunity to work with a talented and experienced team, learning from their expertise and sharing your own knowledge and skills. Work Environment and Company Culture blithequark is a dynamic and innovative company that values diversity, inclusion, and creativity. Our work environment is fast-paced and collaborative, with a focus on delivering exceptional customer experiences and driving business growth. We offer a range of benefits and perks, including flexible working hours, remote work options, and a comprehensive rewards package. Compensation, Perks, and Benefits At blithequark, we offer a competitive compensation package that reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $178,100/year in our lowest geographic market up to $307,900/year in our highest geographic market. We also offer a range of benefits, including medical, dental, and vision coverage, maternity and parental leave options, paid time off, and a 401(k) plan. Additionally, we provide equity, sign-on payments, and other forms of compensation as part of a total compensation package. Conclusion If you are a motivated and experienced product management professional looking for a new challenge, we encourage you to apply for this exciting opportunity at blithequark. As a Senior Manager, Technical Product Management, you will play a critical role in shaping the future of customer experience innovation and driving business growth through the use of AI and ML. Don't miss out on this chance to join a dynamic and innovative company and make a real impact on a global scale. Apply now to become a part of the blithequark team! Apply for this job