Senior Director of Customer Success – Strategic Leader for Exceptional Customer Outcomes and Business Growth at blithequark

Introduction to blithequark At blithequark, we are passionate about empowering brands to turn their ideas into impactful realities. Our innovative brand platform is designed to transform the way teams organize digital assets, collaborate on projects, and create engaging campaigns. With a global presence and offices in key locations, we pride ourselves on fostering a vibrant culture that values creativity, collaboration, inclusion, and joy. Our team is dedicated to supporting thousands of marketers and designers worldwide, including renowned brands, to build and maintain captivating brands. About the Role We are seeking an exceptional Senior Director of Customer Success to lead and strengthen our U.S. Customer Success organization. As a strategic and hands-on leader, you will be responsible for guiding our team to deliver outstanding customer outcomes, improve operational efficiency, and ensure alignment with our global objectives. Reporting to the VP of Global Customer Success, you will play a pivotal role in shaping the future of our customer success strategy and contributing to the long-term growth of blithequark. Your Mission As the Senior Director of Customer Success at blithequark, your mission will be to provide strategic guidance, hands-on leadership, and vision to our U.S. Customer Success team. You will be a leader who is ready to get involved, whether that means partnering with team leads to solve challenges, stepping into key customer conversations, or making critical business decisions. Your focus will be on building a high-performing, solutions-oriented team that supports customer success at scale while driving business growth and contributing to the company's overall success. Key Responsibilities Provide strategic guidance for the U.S. Customer Success team, while also stepping in to directly manage key accounts when needed. Design and execute regional Customer Success strategies that align with global objectives and adapt to market needs. Drive operational excellence by improving processes, playbooks, and tools that enable scalable customer success. Partner closely with Sales, Partnerships, Product, Marketing, and Revenue Operations to align on customer lifecycle strategy and execution. Use customer and business data to make informed decisions that improve retention, adoption, and satisfaction. Represent the U.S. customer voice within the organization, ensuring insights shape product direction and company priorities. Foster a solutions-focused culture that encourages accountability, innovation, and constructive challenge. Your Story To succeed in this role, you will have: 10+ years of experience in Customer Success, Account Management, or a similar customer-facing leadership role within B2B SaaS. 5+ years of experience managing managers and leading distributed teams of 10 or more people. Proven ability to operate at both a strategic and hands-on level, including managing key customer relationships directly. Strong decision-making skills grounded in business data and customer insight. Experience scaling teams and building operational frameworks that drive efficiency and measurable outcomes. Confident and clear communicator with proven success in executive-level discussions. Collaborative leader who inspires trust, challenges constructively, and builds an inclusive, high-performance culture. Experience in Martech or Adtech is a plus. Why Join blithequark? At blithequark, we offer a unique opportunity to thrive in a dynamic and innovative environment. You will have the tools and support to shape your future, be part of a product that connects brands and people with a human touch, and enjoy flexibility, opportunities to grow, and exposure to innovative technologies and ideas. Our vibrant, social team is waiting for you to join and share in our passion for creativity, collaboration, and joy. What We Offer As a valued member of our team, you can expect: At least 5 weeks of holiday (PTO) Paid educational and well-being days off Home office setup budget Annual salary review Localized benefits Invite to our summer company meet-up in Switzerland Our Culture and Values At blithequark, we believe in being true to ourselves and creating an inclusive environment where vibrant individuals can thrive. We are committed to providing equal opportunities and nurturing a workplace free of harassment and discrimination. Our culture is built on the values of creativity, collaboration, inclusion, and joy, and we strive to make a positive impact on the world around us. Next Steps If you are excited about the opportunity to join blithequark as our Senior Director of Customer Success, please submit your CV and answer a few questions. We will update you on your application and look forward to discussing this opportunity further with you. The next steps in our process include: Apply: Submit your CV and answer a few questions. Talent Partner: Meet our Talent Team to discuss blithequark, the role, and your background. Team Meetings: Connect with your future team, discuss the role, showcase your skills, and explore your potential new journey. Join Us: If it's a match, welcome to blithequark! Compensation and Benefits We offer a competitive compensation package, including: Base salary ranging from $160,000 - $200,000 On-target earnings of $200,000 - $250,000 + benefits Pay range varies depending on qualifications and experience Provided compensation range is specific to the state of NY's labor market and may vary for employees living in other areas Conclusion Thank you for considering the Senior Director of Customer Success role at blithequark. We are excited about the opportunity to have you join our team and contribute to our mission of empowering brands to turn their ideas into impact. If you are a strategic leader with a passion for customer success and a drive to make a difference, we encourage you to apply and take the first step towards an exciting new chapter in your career. Apply for this job