Experienced Customer Enablement Lead – Strategic Customer Success and Enablement Expert for Diverse SMB Customer Base

Welcome to blithequark: Empowering Customer Delight through Innovative Enablement At blithequark, we're passionate about helping businesses thrive by delivering exceptional customer experiences. As a leader in our industry, we're committed to fostering a culture of customer-centricity, innovation, and growth. We're now seeking an experienced Customer Enablement Lead to join our team and play a pivotal role in shaping and growing our Customer Enablement function. This is an exciting opportunity to make a lasting impact on our diverse SMB customer base and contribute to the development of targeted human interaction and scalable self-service resources that drive customer success. About the Role: Customer Enablement Lead As our ideal Customer Enablement Lead, you will be instrumental in establishing, shaping, and growing our Customer Enablement function. You will be responsible for strategically scaling our impact across our diverse SMB customer base, leveraging your expertise in customer success, enablement, and strategic thinking. Your primary focus will be on developing and implementing effective enablement strategies that empower our customers to achieve their goals, while also driving business growth and revenue expansion for blithequark. Key Responsibilities: Develop and execute comprehensive customer enablement strategies that align with blithequark's business objectives and customer needs Collaborate with cross-functional teams, including Sales, Marketing, and Product, to ensure seamless customer experiences and maximize customer value Design and deliver targeted human interaction and scalable self-service resources that cater to diverse customer needs and preferences Conduct data-driven analysis to measure program effectiveness, identify areas for improvement, and inform enablement strategy development Lead onboarding sessions, workshops, and training programs to ensure customers are equipped to succeed with blithequark's products and services Foster strong relationships with customers, understanding their unique challenges and opportunities, and providing tailored support and guidance Stay up-to-date with industry trends, best practices, and emerging technologies to continuously enhance blithequark's customer enablement capabilities Essential Qualifications: Proven experience in customer success, enablement, or a related field, with a strong track record of driving customer growth and revenue expansion Customer-centric mindset, with a deep understanding of customer needs, preferences, and pain points Exceptional communication, interpersonal, and presentation skills, with the ability to tailor experiences for different customer needs Strategic thinker and driver, able to understand the bigger picture and operate in a short-term space Results-oriented, with a data-driven approach to program development and measurement Comfortable with ambiguity and excited by the opportunity to shape and define processes where they don't yet exist Preferred Qualifications: Experience working with diverse SMB customer bases, with a strong understanding of their unique challenges and opportunities Familiarity with customer success platforms, enablement tools, and technologies that support scalable self-service resources Strong analytical and problem-solving skills, with the ability to interpret complex data sets and inform enablement strategy development Collaborative mindset, with experience working with cross-functional teams to drive customer success and business growth Passion for innovation, with a desire to stay up-to-date with industry trends, best practices, and emerging technologies Skills and Competencies: Strong customer advocacy and relationship-building skills Excellent communication, presentation, and interpersonal skills Strategic thinking, planning, and execution skills Data-driven approach to program development and measurement Collaboration, adaptability, and flexibility in a fast-paced environment Strong analytical and problem-solving skills, with attention to detail and ability to interpret complex data sets Career Growth Opportunities and Learning Benefits: At blithequark, we're committed to fostering a culture of growth, learning, and development. As our Customer Enablement Lead, you'll have access to a range of career growth opportunities, including: Professional development programs, workshops, and training sessions to enhance your skills and knowledge Mentorship and coaching from experienced leaders and industry experts Opportunities to collaborate with cross-functional teams and contribute to strategic initiatives Recognition and rewards for outstanding performance and contributions to blithequark's success Work Environment and Company Culture: At blithequark, we pride ourselves on our dynamic, inclusive, and supportive work environment. Our company culture is built on values of customer-centricity, innovation, and collaboration, with a strong focus on employee well-being and satisfaction. As our Customer Enablement Lead, you'll be part of a talented team that's passionate about delivering exceptional customer experiences and driving business growth. Compensation, Perks, and Benefits: We offer a competitive salary range of $123,000-$144,000, depending on experience, as well as a range of perks and benefits, including: Comprehensive healthcare coverage Wellness resources and programs to support employee well-being Opportunities for professional growth and development Recognition and rewards for outstanding performance A dynamic, inclusive, and supportive work environment Conclusion: If you're a motivated, customer-centric, and strategic thinker with a passion for driving customer success and growth, we encourage you to apply for the Customer Enablement Lead role at blithequark. This is an exciting opportunity to join a talented team, contribute to the development of innovative enablement strategies, and make a lasting impact on our diverse SMB customer base. Apply now to take the first step in your journey with blithequark and discover a career that's rewarding, challenging, and fulfilling. Apply for this job