Senior Customer Support Specialist for Multimodal Online Travel Agency – Delivering Exceptional Service Experience

Welcome to blithequark: Connecting the World through Travel At blithequark, we believe that travel has the power to transform lives and bridge cultures. As a leading multimodal online travel agency, we offer a wide range of travel products and services, including train, flight, bus, and ferry tickets, transfers, insurance, and more. Our mission is to make travel accessible and enjoyable for everyone, and we're looking for a talented and experienced Senior Customer Support Specialist to join our team. About Our Team We're a vibrant group of passionate individuals from diverse cultures worldwide, united by our passion for travel and customer service. We celebrate diversity, embrace every perspective, and pride ourselves on creating meaningful connections that lead to outstanding outcomes. Our team is built on the values of empathy, respect, and open communication, and we're committed to providing an exceptional customer experience that exceeds our customers' expectations. Job Summary We're seeking a dynamic and experienced Senior Customer Support Specialist to join our team at blithequark. As a Senior Customer Support Specialist, you will play a critical role in delivering exceptional customer service, resolving customer complaints, and providing support to our customers and operators. You will be the face of our company, and your contribution will be key to our success. Key Responsibilities Resolve customer complaints via phone, email, or social media in a professional and courteous manner Assist customers and operators by providing the information they require, and ensure that their needs are met Communicate and coordinate with colleagues and other departments as necessary to resolve customer issues Track bad reviews and support cases to identify problems and resolve them in a timely and effective manner Suggest and make changes to improve operational workflows and customer service processes Have regular contact with current Transport Operators to ensure that their needs are met and to identify opportunities for improvement Requirements To be successful in this role, you will need to have: Up to 2-3 years of experience in customer support, preferably in the travel industry Verbal and written fluency in English, with excellent communication and interpersonal skills Knowledge of Internet services and software technologies, including Zendesk and SQL (a plus) Self-organized and great time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously Strong problem-solving and multitasking skills, with the ability to think critically and outside the box Ability to raise questions and deliver issues to the responsible person, and to work collaboratively with others to resolve customer issues Quick to adapt to changing situations, with a flexible and positive attitude Looking for a long-term job, with a commitment to delivering exceptional customer service and contributing to the success of our team Preferred Qualifications While not required, the following qualifications are preferred: Experience working in a fast-paced, dynamic environment, with a strong ability to prioritize tasks and manage multiple projects simultaneously Knowledge of the travel industry, including transportation options and travel products Experience working with customers from diverse cultures and backgrounds, with a strong ability to communicate effectively and empathetically Proficiency in multiple languages, with the ability to communicate with customers in their native language What We Offer At blithequark, we offer a range of benefits and perks to our employees, including: Engaging work on a product that enables millions of travelers to book their trips daily Full-time remote working, with the flexibility to work from anywhere and at any time Development opportunities, including budget for self-paced learning, global training workshops, online English language classes, and e-learning platforms Internal growth and internal mobility opportunities, with the chance to move into new roles and take on new challenges Competitive annual leave, sick leave, and public holidays, with the opportunity to take time off and recharge Annual company offsite in Thailand, with the chance to meet and connect with colleagues from around the world High-growth start-up international environment, with the opportunity to be part of a dynamic and fast-paced team Our Culture At blithequark, we're committed to creating a positive and supportive work environment that allows our employees to thrive. We believe in: Empathy and respect, with a strong focus on treating others with kindness and compassion Open communication, with a transparent and honest approach to communication Collaboration and teamwork, with a strong focus on working together to achieve common goals Continuous learning and development, with a commitment to ongoing training and education Work-life balance, with a flexible and supportive approach to work and personal life How to Apply If you're passionate about delivering exceptional customer service and contributing to the success of our team, we'd love to hear from you. To apply, please update your CV and get ready to experience the best interview flow with our top talents. We can't wait to see you and share this awesome adventure together! What to Expect Our interview process is designed to be engaging and informative, with a focus on getting to know you and your skills. You can expect: A series of interviews with our hiring team, including a mix of behavioral and technical questions A chance to learn more about our company culture and values, and to ask questions about the role and our team A comprehensive overview of the benefits and perks of working at blithequark, including our development opportunities and growth prospects Conclusion At blithequark, we're committed to delivering exceptional customer service and creating a positive and supportive work environment. If you're passionate about travel and customer service, and you're looking for a new challenge, we'd love to hear from you. Apply now to join our team and start your journey with us! Apply for this job