**Senior Customer Solutions Engineer – IBM OMEGAMON Expertise**

Are you a seasoned professional with a passion for delivering exceptional customer experiences and a knack for modernizing complex systems? Do you thrive in a dynamic environment where creativity, curiosity, and empathy come together to drive innovation? If so, we invite you to join the esteemed team at blithequark as a Senior Customer Solutions Engineer, specializing in IBM OMEGAMON. **About blithequark** At blithequark, we're not just a company – we're a community of passionate problem-solvers, united by a shared vision of making a difference for others. Founded in 1990, our journey has taken us to 20 offices worldwide, where we bring people and technology together to build a better future. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. **The Role** As a Senior Customer Solutions Engineer at blithequark, you'll be part of our IBM System Z Professional Services team, working on customer engagements to help install, configure, implement, and provide training for the IBM OMEGAMON product family and various other IBM Mainframe products. Your expertise will be instrumental in delivering differentiated exceptional customer experiences to our customers. **Key Responsibilities:** * Collaborate with customers to understand their needs and develop tailored solutions for IBM OMEGAMON and other IBM Mainframe products * Provide technical guidance and support to customers during the installation, configuration, and implementation of OMEGAMON * Develop and deliver training programs to ensure customers are proficient in using OMEGAMON * Work closely with the sales team to identify new business opportunities and develop strategic plans to address customer needs * Stay up-to-date with the latest developments in IBM Mainframe technology and OMEGAMON, and apply this knowledge to drive innovation and improvement * Participate in the development of technical documentation, knowledge base articles, and other resources to support customer success * Collaborate with internal teams to ensure seamless delivery of services and support **Core Technical Skills:** * Strong understanding of z/OS, and optionally z/VM, zLinux, or CICS * Familiarity with mainframe architecture and components * Experience with OMEGAMON XE (e.g., for CICS, z/OS, DB2, IMS, Storage, Mainframe Networks) * Understanding of Tivoli Monitoring Infrastructure and OMEGAMON Enhanced 3270 UI * Ability to configure and customize OMEGAMON via its parameter libraries (RKANPARU) * Knowledge of tailoring monitoring profiles and situations * Experience with TEMS, TEPS, and agents in the IBM Tivoli Monitoring architecture **Configuration and Deployment Skills:** * Experience with installing IBM software using SMP/E * Applying maintenance and configuring product updates * Experience using Omegamon Configuration Manager * Defining and enabling situations (alerts), thresholds, and historical data collection * Implementing security settings via RACF or external security managers * Configuring SAF-based authentication and authorization **Integration and Automation:** * Integrating OMEGAMON with NetView, GDPS, or Service Management tools * Using APIs or exits for custom alert handling or automation * Writing and modifying JCL, REXX scripts, or CLISTs * Setting up historical data collection and reporting via Tivoli Data Warehouse * Experience with TCR or modern dashboards like Grafana is a plus **Soft Skills and Practices:** * Analyzing performance data to tune the system and reduce overhead * Accurately documenting configurations and changes * Collaborating with operations teams, developers, and performance analysts * Strong written and verbal communication skills * Commitment to blithequark's core values of trust, humanity, love, and empathy **Education and Experience:** * Bachelor's Degree, or equivalent experience * 8+ years as a Systems Programmer or other similar position * 4+ years customer-facing consulting experience * Development, application lifecycle, or change management experience is a plus **Information Security:** Information security is everyone's responsibility. A fundamental principle of information security at blithequark is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role. **Diversity, Inclusion & Equity:** At blithequark, we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity, and equity in our workforce. **What We Offer:** * Unlimited Vacation Time as well as paid holidays and sick time * Health and Wellness coverage options for Rocketeers and dependents * Life and disability coverage * Fidelity 401(k) and Roth Retirement Savings with matching contributions * Monthly student debt benefit program * Tuition Reimbursement and Certificate Reimbursement Program opportunities * Leadership and skills training opportunities **EOE M/F/Vet/Disability:** blithequark is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. blithequark is also committed to compliance with all fair employment practices regarding citizenship and immigration status. **Reasonable Accommodation:** blithequark is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to [email protected]. We will make a determination on your request for reasonable accommodation on a case-by-case basis. **Apply Now:** If you're a motivated and experienced professional with a passion for delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Join our team at blithequark and be part of a community that's shaping the future of technology and making a difference in the lives of others. Apply for this job