**Job Title:**

Experienced Customer Service Representative - Remote - blithequark United States Work at Home **Job Description:** About blithequark At blithequark, we're dedicated to making a positive impact on healthcare and the lives of our employees. As a subsidiary of The Cigna Group, we're part of a larger mission to create pharmacy, care, and benefit solutions that improve health and increase vitality. We're driven by a relentless pursuit of innovation, striving to make the prediction, prevention, and treatment of illness and disease more accessible to millions of people. Join Our Team If you're passionate about making a difference and helping people, we want you to join our team! As a Customer Service Representative at blithequark, you'll play a vital role in managing the benefit needs of inbound callers from start to finish, delivering excellent patient-provider care, and providing exceptional customer service. Responsibilities As a Customer Service Representative, you'll be responsible for: Accepting a daily average of 100-125 inbound calls from Health Plan clients, providers, and imaging centers seeking pre-authorization Properly handling and verifying patient records under HIPPA and PHI, and securing confidentiality for each call Accepting multiple back-to-back calls utilizing various applications on multiple screens, and properly entering all patient, provider, and imaging center data Following the complete formal script pathway with each caller, identifying and transferring any calls that cannot be resolved via the formal script to the appropriate person or department Remaining client-focused at all times, with the ability to independently resolve customer inquiries and complaints with one-call resolution Attending 100% of 8-week training, which will include live-call participation training Meeting or exceeding all performance metrics through accurate call handling and high-quality calls Qualifications To be successful in this role, you'll need: A High School diploma or equivalent Prior customer service background strongly preferred Intermediate proficiency in Microsoft Outlook; strong written, organizational, and verbal communication skills Excellent customer focus orientation with the ability to diffuse difficult callers constructively Takes accountability and ownership to efficiently solve problems Engaged, coachable, upbeat attitude, with a willingness to be a positive role model for your peers Team player who exchanges personal knowledge, offers, and accepts support Flexible, open-minded, and able to adapt positively to business changes or needs Self-confident and empowered to use good judgment to do what is right and keep all promises Skills and Competencies To excel in this role, you'll need to possess: Excellent communication and interpersonal skills Strong problem-solving and analytical skills Ability to work in a fast-paced, dynamic environment Strong organizational and time management skills Ability to maintain confidentiality and handle sensitive information Proficiency in multiple software applications and systems Career Growth Opportunities and Learning Benefits At blithequark, we're committed to helping our employees grow and develop their careers. As a Customer Service Representative, you'll have access to: Comprehensive training and development programs Opportunities for advancement and career growth Regular feedback and coaching from experienced managers Access to industry-leading tools and technologies Work Environment and Company Culture As a remote employee, you'll have the flexibility to work from the comfort of your own home. Our company culture is built on the values of: Collaboration and teamwork Customer focus and satisfaction Continuous learning and development Accountability and ownership Flexibility and adaptability Compensation, Perks, and Benefits As a Customer Service Representative at blithequark, you'll enjoy: An hourly rate of $17.75 - $19 USD, depending on relevant factors, including experience and geographic location Eligibility to participate in an annual bonus plan A comprehensive range of benefits, including medical, vision, dental, and well-being and behavioral health programs 401(k) with company match Company-paid life insurance Tuition reimbursement A minimum of 18 days of paid time off per year and paid holidays How to Apply If you're passionate about making a difference and helping people, we want to hear from you! Apply now to join our team as a Customer Service Representative at blithequark. Apply for this job