Sales Ops Manager - Corp Accounts (Chicago, US, 60654)
About the position Responsibilities • Provide guidance and resolution to Customer Service for escalated issues related to customer orders, pricing, quality issues and complaints to ensure service excellence • Assist sales managers in coordinating quotes, periodic pricing and contract bookings • Manage the customer's contract portfolio (closures, extensions, new item additions, volume transfers) • Monitor the status of sales activities to identify and anticipate problematic situations • Collaborate with the GBS Sales support team to ensure timely delivery of customer sample requests and quality documentation & new customer set up. • Assist in the investigation and resolution of contract related payment blocks • Prepare reports & analyze statistics • Work closely with necessary supply chain contacts to meet customer demands • Support Sales Manager during customer visits • Manage customer projects focused on process improvement and operational efficiencies • Collaborate with business analysts to monitor KPIs, track sales data & make data-driven commercial decisions • Collaborate with marketing & customer insights team to identify trends, "white spaces" & areas for business growth Requirements • Bachelor's degree preferred • 2-3 or more years of experience in a customer-facing function • Experience in a manufacturing environment. • Intermediate to Advance Microsoft Excel recommended • Travel requirements: 25% expected throughout the year Nice-to-haves • Experience with SAP and Salesforce a plus Benefits • Salary Range of $75,000 - $90,000, depending on factors such as experience and location, plus annual bonus and our comprehensive benefits package • PTO, Paid Holidays, Flex Days, plus your birthday off • Environment that welcomes workplace flexibility and hybrid environment • An atmosphere where diversity is embraced, and inclusivity is second nature. We call it #OneBC! Just ask our champions with the Americas Women's Forum and the Racial Equality Forum! • Ability to grow personally and professionally within an organization that values development and internal career growth • Be part of our mission in making sustainability the norm through Forever Chocolate with priorities centered around prospering farmers, zero child labor, carbon and forest positive, and creating 100% sustainable ingredients in all our products. Apply tot his job