**Rewritten Job Title:**

Experienced Bilingual Customer Service Representative - Limited Service (Remote in NJ) - Health Care Coverage Application Support **Rewritten Job Description:** Join arenaflex as an Experienced Bilingual Customer Service Representative - Limited Service (Remote in NJ) - Health Care Coverage Application Support At arenaflex, we're dedicated to providing exceptional customer service and support to individuals and families navigating the complex world of health care coverage. As a Bilingual Customer Service Representative, you'll play a vital role in helping our customers understand their options and make informed decisions about their health care coverage. If you're passionate about delivering top-notch customer service, have a strong background in customer-facing roles, and are fluent in both English and Spanish, we want to hear from you! About arenaflex Arenaflex is a leading provider of innovative solutions and services that empower individuals and families to make informed decisions about their health care coverage. With a strong commitment to customer satisfaction and a passion for delivering exceptional service, we're dedicated to helping our customers navigate the complexities of the health care system. Our team is comprised of experienced professionals who share a common goal: to provide the highest level of service and support to our customers. About the Role As a Bilingual Customer Service Representative, you'll be responsible for answering incoming calls from customers, responding to their inquiries, and providing support with their health care coverage applications. You'll work closely with our customers to understand their needs, provide guidance and support, and help them make informed decisions about their health care coverage. This is a limited-service (temporary) full-time position, with an anticipated duration of approximately 4 months. Key Responsibilities: Answer incoming calls from customers, responding to their inquiries and providing support with their health care coverage applications. Respond effectively to all forms of inbound and outbound contacts, including phone calls, emails, and chats. Track and document all inquiries using our applicable systems. Process new applications for health care coverage via the telephone, including building tax household, household income, eligibility determinations, interpreting determinations made by the Marketplace, and enrollment into health plans. Process life event changes, demographic updates, disenrollment requests, and special enrollment periods as requested. Facilitate the fulfillment of caller requests for materials via mail, email, or download. Facilitate translation services for non-English speaking callers according to procedures. Escalate calls or issues to the appropriate designated staff for resolution as needed. Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems. Essential Qualifications: High school diploma or GED required and 6+ months of relevant professional experience required, or equivalent combination of education and experience. Must be fluent in English and Spanish. Strong data entry and telephone skills. Excellent organizational, interpersonal, written, and verbal communication skills. Ability to perform comfortably in a fast-paced work environment. Ability to successfully execute many complex tasks simultaneously. Ability to work as a team member, as well as independently. Preferred Qualifications: Previous experience with computers, phone systems, and headsets. Previous experience in customer service and call center environments. Technical Requirements: Must have a personal PC with operating system of Windows 10 or higher. Home internet speed 25+ Mbps download speed; 15+ Mbps upload and hardwired. PC Processor: Intel i5, AMD Ryzen 5, or better. PC Memory: 3.1 8+ GB RAM. PC Hard Drive Storage: 4.1 256 GB SSD. USB Headset with wired microphone. Webcam. Smartphone: Android or Apple smartphone with working camera and capability of installing applications necessary for daily system login. Work Environment and Culture: Arenaflex is committed to creating a work environment that is inclusive, diverse, and supportive. We believe that our employees are our greatest asset, and we're dedicated to providing them with the tools, training, and resources they need to succeed. Our team is comprised of experienced professionals who share a common goal: to provide the highest level of service and support to our customers. Compensation and Benefits: Arenaflex offers a competitive compensation package, including a salary of $19.00 per hour, as well as a range of benefits, including medical, dental, and vision insurance, 401(k) matching, and paid time off. We're committed to providing our employees with a comprehensive benefits package that supports their physical, emotional, and financial well-being. Career Growth Opportunities and Learning Benefits: Arenaflex is committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including on-the-job training, mentorship, and leadership development opportunities. Our employees have the opportunity to work on a variety of projects and initiatives, and to take on new challenges and responsibilities as they grow and develop in their careers. How to Apply: If you're passionate about delivering exceptional customer service and have a strong background in customer-facing roles, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! EEO Statement: Arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a work environment that is inclusive, diverse, and supportive, and we're dedicated to providing our employees with the tools, training, and resources they need to succeed. Pay Transparency: Arenaflex is committed to providing our employees with a comprehensive compensation package that supports their physical, emotional, and financial well-being. We're transparent about our compensation and benefits, and we're committed to providing our employees with the information they need to make informed decisions about their careers. Apply for this job