**Experienced Customer Success Manager – SaaS Industry Leader**

**Join blithequark, a category-creating company that has enthusiastic customers, an ambitious roadmap, and industry-leading products.** Are you a seasoned Customer Success Manager looking for a new challenge in the SaaS industry? Do you thrive in a fast-paced environment where you can build long-term relationships with customers and drive business growth? Look no further than blithequark, a pioneering company that is revolutionizing the way businesses interact with their customers. **About blithequark** blithequark was founded to solve problems that we faced ourselves. One of those problems was that the process for renting an apartment hadn't evolved at the same pace as technology. Our mission was to improve the experience for both apartment renters and managers. We've developed an industry-defining SaaS platform, an intelligent front office platform providing the efficiency and business intelligence tools needed to maximize occupancy, rent growth, and customer happiness at every apartment community. Our customers trust us to deliver the consumer experiences and business applications that are essential to their bottom line. **The Role** As a Customer Success Manager at blithequark, you will be a key member of our Customer Success team. You will partner with our customers to build positive relationships, drive long-term value and adoption, and be an advocate for our customers internally. This role is critical as you will be a contributor to the voice of the customer. **Key Responsibilities** * Serve as the main point of contact for customers, acting as the shepherd to the appropriate process or persons as needed to resolve requests, and/or ensure outcomes. * Proactively connect with customers to provide updates, recommendations for best practices using blithequark, and success insights as well as areas of opportunity. * Partner cross-departmentally to advocate for customer requests and issues. * Communicate opportunities to expand blithequark's relationship with existing customers by identifying unit expansion and product attachments that will support their organization. * Partner on the renewal process with customers to propose solutions that meet the customers' needs for their defined milestones for success. **30/60/90 Day Expectations** * 30 Days: Complete onboarding, begin shadowing with fellow CSMs, and learn the product. * 60 Days: Have working knowledge of the product, begin performing product demos/calls, and continuing to shadow with the team to advance knowledge of our industry. * 90 Days: Be ready to take on customers and be assigned a book of business to nurture. **Basic Qualifications** * Prior Customer Success Management experience working in SaaS with customers as they grow. * Experience managing a book of business of medium to large scale customers. * Experience building trust and developing customer relationships. * Ability to communicate value, leverage data, and influence decision making. * Excellent listener with the ability to identify customer difficulties, apply knowledge of the product and industry, and communicate solutions with kindness. * Strong organizational and time management skills to balance many customer relationships and their respective priorities. **Why You'll Love It Here** * You'll join a category-creating company that has enthusiastic customers, an ambitious roadmap, and industry-leading products. * You are comfortable taking risks and thinking outside the box. * Being part of a great team with solid infrastructure in place. * You want an opportunity to win, drive change, and be in an environment that will optimize for your success. * You embrace our set of core values - determination, excellence, trust, and community. * Competitive cash and equity compensation. * Medical, dental, and vision coverage for full-time employees. Partial family coverage optional. * Flexible time off & paid holidays. * Parental leave program. * 401k with a match program to help you save for the future. * Learning & Development assistance. **Our Values** To be successful and recognized at blithequark, you should naturally encompass our S.T.A.R. values: * S - strengthen our communities * T - tackle difficult problems * A - adapt to change * R - raise the bar We take these behaviors seriously and expect everyone to bring a positive blithequark STAR demeanor with them to work every day. At blithequark, we have a #oneteam philosophy. A big part of bringing new capabilities to life is to continue to bring in outstanding talent that works together toward a common goal. **Awards** We have been recognized over the past several years across multiple platforms as a best place to work. Most recently these awards have included: * Great Place to Work Certified (August 2022 - 2023) * Built In Seattle's 100 Best Places to Work (2021, 2022) * Built In Seattle's 50 Best Midsize Places to Work (2022) * Built In Seattle's 50 Best Small Places to Work (2020, 2021) * Best Places to Work Multifamily (2021, 2022) * Best Places to Work Multifamily for Women (2021, 2022) * Inc. 5000 Fastest Growing Private Companies (2021, 2022) * NAA Best Places to Work - Suppliers (2020) **Important Information** blithequark is committed to crafting a diverse environment and is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, nationality, gender, sexual orientation, age, marital status, veteran status, disability status, or other characteristics protected by applicable laws. We welcome all and encourage all to apply! Please know that due to the nature of our business and housing potentially sensitive data, a background check is required to join blithequark. We will, nonetheless, consider qualified applicants for employment with arrest and conviction records in a manner consistent with local requirements. blithequark uses the E-Verify employment verification program. **Apply Now** If you're a motivated and results-driven Customer Success Manager looking for a new challenge, we encourage you to apply to this exciting opportunity. Join our team of talented professionals and be part of a company that is revolutionizing the way businesses interact with their customers. Apply for this job