[Remote] Technical Support Specialist II: Hemostasis (Monday–Friday, 9:30 AM – 6:00 PM)

Note: The job is a remote job and is open to candidates in USA. Werfen North America is seeking a Technical Support Specialist II for their Hemostasis product line. This role involves providing technical assistance to customers and field personnel, troubleshooting instrument issues, and training new department staff. Responsibilities • Provides first line contact on phone calls for instrument assistance (hardware/software/methodology) when possible, resolves issue with customer during first contact • Obtains and records necessary information from customer to provide adequate and useful record of contact and problem encountered • Troubleshoots instrument problems with customer or Werfen field personnel, ascertaining customer's willingness and ability to perform necessary tasks • When required, obtains necessary information and dispatch service request to appropriate Field Service Representative • Assumes responsibility for call until it is transferred to the field • Assists in training and guidance of new department personnel • Enhances personal knowledge of Werfen products and other disciplines to increase ability to provide rapid, effective support • Acute Care Diagnostics product line specialists participate in on-call rotation after hours/weekends and holidays • Hemostasis product line specialists assist as needed/required with covering off-shift hours/weekends/holidays and/or on-call responsibility • Represents the department within Werfen as required to provide proper information for problem resolution Skills • Bachelor's Degree in Medical Technology, Biomedical Engineering or a related field or equivalent experience • Minimum 3 years' experience in a clinical setting • Must have good organizational skills, the ability to multi-task, work under pressure and exercise good judgment • Ability to communicate effectively with customers, peers and management through oral and written presentations I reports • Demonstrated proficiency in MS Windows operating systems versions • Proficient skills in typing, Lotus Notes, Excel, Word and other job critical applications • Previous customer support experience is desirable Benefits • Medical, dental, and vision insurance • 401k plan retirement benefits with an employer match • Paid vacation • Sick leave • Participation in a commission plan • Performance-based bonus Company Overview • Werfen is a growing, family-owned, innovative company founded in 1966 in Barcelona, Spain. It was founded in 1959, and is headquartered in Bedford, Massachusetts, USA, with a workforce of 1001-5000 employees. Its website is Company H1B Sponsorship • Werfen North America has a track record of offering H1B sponsorships, with 10 in 2025, 12 in 2024, 10 in 2023, 2 in 2022, 11 in 2021, 8 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job