[Remote] Support Specialist - West Coast

Note: The job is a remote job and is open to candidates in USA. Motus is the definitive leader in mobile workforce solutions, and they are seeking a Customer Service professional to join their team as a Vehicle Support Specialist. This role involves serving as the front-line support for customers, strengthening relationships, and ensuring positive engagement with Motus products through various communication channels. Responsibilities Resolve and respond to customer requests and issues of varying complexity via phone, email, and webchat efficiently and effectively within established service levels Delight client administrators with a positive, customer-centric approach to question and issue resolution Lead customers' expectations and experience in a way that results in high customer satisfaction Manage, monitor, and record all customer cases, case updates, and ongoing tasks in the Motus ticket management platform Review and process customer forms and documentation when required Assist the end-user support team if the business need arises and requested Serve as Subject Matter Expert (SME) on designated Motus products and Motus Support tasks and processes Liaise with the Product, Customer Success, and Enterprise Account Management teams as vital to ensure proactive and timely resolution of end-user issues Skills 0-3 years of customer support experience, preferably in a B2B, SaaS environment Exemplary verbal and written communication skills Commitment to service excellence Ability to articulate complex and technical concepts A positive, adaptable and enthusiastic team member Strong teammate and commitment to get the job done, no matter how big or small Strong ability to prioritize and meet a dedicated timeline Attention to detail and strong organizational skills History of excelling in collaborative team environments Commitment to success—for yourself and your team Analytical mind-set who loves solving problems Proficient in Microsoft Office Suite Fluent in French or Spanish (read, speak, and write) is a plus Experience with Zendesk a plus Benefits Medical Insurance, Dental Insurance, Vision Insurance (effective day one) Open Paid Time Off for pre-scheduled vacation and personal time off Up to 40 hours of Sick Time Off available annually for unexpected absences Flexible Spending Accounts & Health Savings Accounts Motus-Fidelity 401K Plan Company-paid Short/Long-term Disability & Basic Life Insurance Plans Family Planning and Parenting Support Benefits through Maven Support your mental, physical, professional and financial well-being through coaching and clinical therapy with Modern Health $1000 Home Office Reimbursement Program $2000 Internal Referral Program WorkAnywhere Reimbursement of Internet and Cellular Costs 16 weeks maternity and adoption leave 12 weeks paternity leave Company Overview Motus is the most accurate vehicle management and reimbursement platform available. It was founded in 2004, and is headquartered in Boston, Massachusetts, USA, with a workforce of 501-1000 employees. Its website is