[Remote] Program Manager, AI Operations

Note: The job is a remote job and is open to candidates in USA. Databricks is a data and AI company that is reimagining go-to-market strategies. They are seeking an AI Operations Program Manager to oversee the full lifecycle of AI agent deployments, ensuring effective integration and measurable business impact through collaboration with sales and technical teams. Responsibilities Own the end-to-end lifecycle for AI agent implementations, managing every phase except technical build: Identify inefficiencies and areas in the business where agents can drive performance improvement Develop Business Intent Docs, Define how agents should behave through SOPs, understand and apply governance frameworks, and detailed process documentation for agent behavior, decision logic, and systems integration Lead UAT/QA, execute SOQL queries for data validation, coordinate testing, manage phased rollouts, and conduct technical troubleshooting Work closely with sales, marketing, and IT teams to ensure seamless integration of AI tools and alignment with business objectives Build comprehensive enablement materials, including training guides, documentation, FAQs, and playbooks, and design/deliver training programs to ensure confident adoption of AI solutions Continuously monitor AI system performance using data analysis and custom queries. Resolve performance gaps through prompt refinement, workflow tuning, data quality improvements, and A/B testing to achieve target conversion benchmarks Define, track, and optimize KPIs (task accuracy, resolution speed, user satisfaction) by building dashboards (SOQL/SQL), implementing A/B testing, and conducting regular business reviews Skills 1-5 years in sales, sales ops or a related field with at least 2 years of experience managing tools or technologies Strong understanding of sales reporting methodologies and data analysis tools Proven ability to influence without authority Demonstrated ability to manage projects effectively, and drive change within an organization Strong analytical skills with the ability to interpret complex data sets and derive actionable insights Excellent communication skills with the ability to convey technical concepts to non-technical stakeholders and translate business needs to technical teams A proactive approach to problem-solving with a focus on continuous improvement Adaptability & Curiosity Willingness to learn new low-code or no-code platforms, adapting quickly to evolving technologies and user requirements Passion for staying current with AI advancements that simplify AI deployment, configuration, and management Agent building, SOQL, and Python experience is a plus Benefits Annual performance bonus Equity Comprehensive benefits and perks Company Overview Databricks is a data and AI platform that unifies data engineering, analytics, and machine learning on a lakehouse architecture. It was founded in 2013, and is headquartered in San Francisco, California, USA, with a workforce of 5001-10000 employees. Its website is Company H1B Sponsorship Databricks has a track record of offering H1B sponsorships, with 385 in 2025, 319 in 2024, 227 in 2023, 222 in 2022, 166 in 2021, 64 in 2020. Please note that this does not guarantee sponsorship for this specific role.