[Remote] Customer Care Representative- 1st Shift

Note: The job is a remote job and is open to candidates in USA. Jacuzzi Group is a premier manufacturer of functional products for the home and outdoor space. They are seeking a Customer Care Representative to provide outstanding customer service, assist with sales contracts, and ensure customer satisfaction throughout the installation process. Responsibilities Responsible for reviewing sales contracts ensure proper product is included in contract and sent out for ordering Provide constructive feedback to Jacuzzi Sales team concerning incorrect measurements or any discrepancies related to pricing on contracts Conduct an introductory call with new customers to discuss the products they have ordered and schedule a tentative installation date Assist in scheduling service/ repair work for customers & providing updates Must be comfortable operating in ERP systems to make change orders for customers Review quality standards and customer satisfaction/reviews in a timely fashion Provide excellent customer service to our current & past clients Provide assistance to customers throughout the period of sales and installation Other duties as assigned Skills Customer service and data entry experience High attention to detail Basic computer knowledge Excellent time management skills with a proven ability to meet deadlines Strong analytical and problem-solving skills Construction or Sales contract reviewing experience Benefits Medical, dental, vision, life insurance plans Paid vacation and holidays Paid Training 401(k) with matching program Advancement Opportunities Company Overview Jacuzzi Group is a leading global manufacturer of hot tubs, swim spas, baths, showers, saunas, and pool equipment. It was founded in 1915, and is headquartered in Chino, CA, US, with a workforce of 1001-5000 employees. Its website is