Remote Part Time Flexible Customer Care Representative - Wondrium's Lifelong Learning Journey

Join Wondrium: Pioneering Lifelong Learning through Exceptional Customer Care Wondrium is a trailblazer in the lifelong-learning market, renowned for producing The Great Courses - a comprehensive series of university-level video and audio courses taught by the world's most esteemed professors. With a catalog of over 700 courses and 8,900 hours of content, Wondrium has been a leader in educational media since 1990, boasting over 25 million courses sold and a loyal customer base that includes prominent figures such as Bill Gates, Charles Schwab, and George Lucas. About the Role: Remote Part Time Flexible Customer Care Representative We're seeking a highly skilled and motivated Remote Part Time Flexible Customer Care Representative to join our dynamic team. As a Customer Care Representative, you will be the face of Wondrium, providing top-notch service to our discerning customers via phone, managing relationships, resolving complaints, and driving sales through up-selling and cross-selling. This is an exciting opportunity to work with a growing media company that is passionate about making learning accessible and enjoyable for people around the world. Key Responsibilities: Deliver exceptional inbound phone-based customer service, ensuring customer satisfaction and loyalty. Manage customer relationships, identifying opportunities to generate additional sales through up-selling and cross-selling. Resolve customer complaints, answer general questions, process orders, and perform various administrative tasks as needed. Communicate effectively with customers regarding all aspects of purchasing, owning, and returning our products. Simultaneously manage multiple computer applications and technology tools, efficiently navigating Windows (MS Office) programs like Outlook and Excel. Develop in-depth knowledge of our products and policies to become a Subject Matter Expert (SME), providing expert service to our valued customers. Adapt to frequent changes in policy, product offerings, and Call Center operations, demonstrating flexibility and a willingness to learn. Essential Qualifications: To succeed in this role, you will need: An Associate's degree or higher. At least 2 years of inbound, phone-based customer service and sales experience. Proficiency in using technology tools and resources, including MS Office (Outlook and Excel). Excellent verbal and written communication skills to interact with customers and accurately record information. Proven customer service skills, with a track record of providing top-notch service. The ability to work independently as well as part of a larger, highly supportive team. The capacity to sit at a computer and work on the phone for extended periods. Preferred Qualifications: While not mandatory, the following qualifications are highly desirable: Experience working in a fast-paced, dynamic call center environment. A background in sales, with a proven track record of meeting or exceeding targets. Familiarity with customer relationship management (CRM) software. Skills and Competencies: To excel as a Customer Care Representative at Wondrium, you will need to possess: Strong communication and interpersonal skills. Excellent problem-solving and conflict resolution skills. The ability to work in a team environment while also being self-motivated. Flexibility and adaptability in a rapidly changing environment. A customer-centric approach, with a passion for delivering exceptional service. What We Offer: At Wondrium, we offer a comprehensive benefits package, including: A competitive hourly rate. Opportunities for career growth and professional development. A dynamic, supportive work environment that fosters collaboration and innovation. A flexible, remote work arrangement that allows you to work from the comfort of your own home. A fully paid, 2.5-week training program to equip you with the skills and knowledge you need to succeed. Remote Work Requirements: To work effectively in a remote environment, you will need: A secure home office environment free from background noise and distractions. Reliable high-speed internet ISP connections with minimum upload/download speeds of 10 megabits per second. Schedule flexibility to work the required hours, including weekends and Black Friday. Schedule Details: The successful candidate will be required to work: Hours between 9:00 AM and 10:00 PM, Monday to Friday (float shift). One weekend day, between 9:00 AM and 5:00 PM (float shift). Black Friday (mandatory workday). Hours will vary between 8-40 per week, depending on call volume, with an average of 16-20 hours per week. Career Growth Opportunities: At Wondrium, we're committed to helping our employees grow and develop in their careers. As a Customer Care Representative, you will have opportunities to: Develop your skills and knowledge through ongoing training and development programs. Take on additional responsibilities and contribute to the growth and success of the company. Advance to leadership roles or explore other career paths within the organization. Company Culture: Wondrium is a company that values its employees and is committed to creating a positive, inclusive work environment. We believe in: Fostering a culture of collaboration, innovation, and teamwork. Recognizing and rewarding outstanding performance. Providing opportunities for growth and development. Embracing diversity and promoting equality. Join Our Team: If you're a motivated, customer-focused individual with a passion for delivering exceptional service, we want to hear from you. As a Remote Part Time Flexible Customer Care Representative at Wondrium, you will play a critical role in shaping the customer experience and driving business growth. Apply now to join our dynamic team and embark on a rewarding career journey. Wondrium is an equal opportunities employer, committed to diversity and inclusion. Apply for this job