[Remote] Mediator

Note: The job is a remote job and is open to candidates in USA. B-Stock is the world's largest B2B re-commerce platform, connecting sellers and buyers of returned, trade-in, and overstock inventory. The Mediator role involves managing the dispute resolution process between buyers and sellers, ensuring effective communication and satisfaction while addressing order disputes and recommending policy improvements. Responsibilities • Manage the dispute process for several clients, while being knowledgeable on their specific policies and procedures • Exercise due diligence, critical thinking, basic math, and negotiation skills to determine the appropriate action to resolve open disputes • Facilitate clear and timely communication with buyers and sellers to establish clear expectations and ensure understanding and overall satisfaction • Empathize and de-escalate high stress situations • Work closely with Account Managers to highlight trends and recommend changes to policy/procedures that will improve the buyer experience while also decreasing the dispute rate Skills • Bachelor's degree required • Basic mediation trained or equivalent course work • Excellent verbal and written communication, problem solving skills, and the ability to make decisions based on sound reasoning • Results oriented with ability to self-manage, while contributing to a positive work environment • A team player, someone that naturally collaborates with others (at all levels) and doesn't hesitate to engage other teams to achieve the best results • Experience in using web-based applications, including Microsoft Office; proficiency in Excel • A solid understanding of basic math and accounting • Strong time management and organizational skills • Excellent problem resolution, persuasion, and customer service skills • A desire to begin a career in dispute resolution • Prior working experience in de-escalating high-stress situations • Knowledge of retail, liquidation, and wholesale principles, methods, practices and techniques • Online auction or ecommerce experience is very helpful • Prior working experience with a related field such as mobile sales and returns or shipping claims • Professional proficiency in a second language Benefits • Competitive compensation packages including bonus and options • Medical, dental, and vision benefits • Matching 401(K) • Paid time off • Telecommuting and remote-work options • Support for continuing education • Team off-sites, social events, annual company events, and frequent extracurricular activities • Unlimited snacks and drinks (in office) Company Overview • B-Stock is the world's largest B2B recommerce platform and system of record for all resale. It was founded in 2008, and is headquartered in Belmont, California, USA, with a workforce of 201-500 employees. Its website is Apply tot his job