Remote Live Chat Agent. at Bulman Dunie Burke & Feld Bethesda, MD

Remote Live Chat Agent. job at Bulman Dunie Burke & Feld. Bethesda, MD. As a Remote Live Chat Agent at Bulman Dunie Burke & Feld, you will be the first point of contact for clients seeking assistance and information through our live chat platform. Your exceptional communication skills and customer service expertise will play a key role in providing prompt and accurate responses to client inquiries while working remotely. Responsibilities: 1. Client Support: Provide timely and professional responses to client inquiries, addressing their questions, concerns, and requests through the live chat platform. 2. Information Assistance: Assist clients with obtaining information about our firm, services, policies, and procedures, ensuring accuracy and clarity in all communications. 3. Issue Resolution: Identify and resolve client issues and concerns efficiently, escalating complex issues to appropriate departments or supervisors as needed. 4. Documentation: Document all client interactions and inquiries accurately and thoroughly in our customer relationship management (CRM) system or other designated platforms. 5. Product Knowledge: Maintain a comprehensive understanding of our firm’s services, offerings, and processes to effectively assist clients and provide accurate information. 6. Quality Assurance: Ensure that all interactions with clients adhere to company standards for professionalism, accuracy, and customer service excellence. 7. Remote Collaboration: Collaborate effectively with team members and supervisors through virtual communication channels to share information, address challenges, and contribute to a positive team environment. Qualifications: • High school diploma or equivalent required; additional education or training in customer service or related fields is a plus. • Prior experience in customer service, live chat support, or a similar role preferred, but not required. • Excellent written and verbal communication skills, with the ability to convey information clearly and professionally in a remote environment. • Strong typing skills and proficiency in using live chat software and other digital communication tools. • Ability to multitask and manage multiple chat conversations simultaneously while maintaining accuracy and efficiency. • Empathy, patience, and a customer-focused mindset to effectively address client needs and concerns. • Adaptability and flexibility to work effectively in a remote environment, including the ability to troubleshoot technical issues independently. • Commitment to providing exceptional customer service and maintaining a positive client experience. Benefits: • Competitive remote work compensation package • Flexible remote work schedule • Professional development opportunities • Supportive virtual work environment Join our team at Bulman Dunie Burke & Feld and be a part of our commitment to delivering exceptional client service through live chat support. Apply today to start your career as a Remote Live Chat Agent with us! By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply. Powered by Homebase . Free employee scheduling, time clock and hiring tools. Apply tot his job