Remote LGBTQ Hotline Therapist EMPACT
About the position The Therapist for the LGBTQIA Call Center will support callers who call our suicide hotline by providing crisis phone interventions. Additionally, you will use your experience to recommend the appropriate referrals for available services. This is a Remote position. Responsibilities • Answer all phone lines in a timely and professional manner while meeting agency goals of efficiency and customer satisfaction. • Effectively assess clinical situations and needs of all callers. • Provide safe and effective clinical interventions to all callers. • Complete clinical documentation thoroughly, clearly, and accurately, including information critical to data collection and reporting to funders. • Forward internal referrals to the appropriate program(s) with all required information in a timely manner. • Work collaboratively with internal and external clients/customers. • Maintain a positive attitude and flexibility to assist others. • Monitor call-in times for clients placed on a 72-Hour Suicide Watch or Safety Follow-Up. • Will be required to work beyond his/her shift with no advance warning if the crisis situation warrants or if required paperwork is not complete at the end of the shift. • Attend all required meetings and training, even if they fall outside of the regularly scheduled shift. • Assist the hotline clinical coordinator in training new staff. • Attend in-person meetings, training, and agency activities and events outside of regularly scheduled work hours upon request. Requirements • Master's Degree in Counseling, Social Work, or related field required. • Minimum of 3 years of experience in the behavioral health field. • Crisis Experience preferred. • Supervisory experience preferred. • Program Development preferred. Benefits • Generous PTO (15 days the first year) • 10 paid holidays per year • Medical plans (4 choices) • Dental plans (2 choices) • Vision plans (2 choices) • 403(b) retirement plan • Retirement Allowance • Company-paid Life/AD&D and Long Term Disability • Voluntary additional Life and Short-term Disability • Tuition Reimbursement • Elder Care Assistance • Pet Insurance and much more! Apply tot his job