[Remote] Home Services Operations Consultant

Note: The job is a remote job and is open to candidates in USA. Cardone Ventures is dedicated to helping business owners achieve their goals through strategic guidance. The Home Services Operations Consultant will act as a fractional COO for clients, focusing on operational efficiency, business growth strategies, and enhancing customer experience in the home services sector. Responsibilities • Approaching each client’s business as if it is your own, to truly become an extension of their management team and fully embrace that your success is directly linked to theirs such that it inspires you to get creative and do whatever it takes to ensure their growth • Creating measurable impact in areas such as technician performance, call conversion, job profitability, and customer satisfaction in home services businesses • Constantly working towards complete alignment and accountability between the client and team to help us achieve results faster, and being able to evolve communication & inspire others as needed to make this happen • Leveraging data as the basis for all recommendations and outcomes so clients never have to question the ROI of working with you • Leverage data to recommend business growth strategies and lead the collaboration between multiple functional advisors and client stakeholders to ensure execution that results in clients target attainment • Partner with clients to optimize key home services processes such as scheduling, dispatch, call center performance, inventory management, and technician productivity to drive profitability and customer satisfaction • Establish daily metrics to monitor and report on client performance, analyzing data and trends to adjust strategy and escalate opportunities to the owner and CV leadership, as appropriate • Support the implementation of field management systems (e.g., ServiceTitan, Jobber, Housecall Pro) to ensure accurate data tracking, reporting, and accountability across all operational areas • Conduct weekly touch base calls with each client to ensure progress tracking, problem solving, alignment, and working sessions can be coordinated cross-functionally to drive recommendations and business growth forward • Ensure Cardone Ventures’ operational best practices are consistently implemented across clients’ businesses, including daily metrics tracking, daily all-team meetings, best practice process documentation, and effective leadership duplication • Work with business owners to develop repeatable systems that improve customer experience consistency from first call to job completion and follow-up • Coach clients on leadership and team development by leveraging tools like the R3 Assessment • Work cross-functionally with team members to prioritize objectives that will have the greatest impact on revenue and profitability • Influence internal and external stakeholders through effective communication to ensure buy-in to recommendations and accountability to follow-through on action items Skills • Bachelor's Degree in Business, Management, Operations/Logistics, or related area of study, or equivalent work experience • At least 5 years' work experience managing or influencing business operations in a broad-based capacity within a results-driven environment • Strong data-driven mindset, with the ability to translate client performance insights into actionable strategies • Deep understanding of home services operations, including call center metrics, technician utilization, average ticket optimization, and service-to-replacement conversions • Possesses an understanding of intermediate financial concepts and how to leverage them in order to create business priorities and initiatives • Experience interpreting and influencing P&L statements specific to service-based businesses, including cost of goods, labor efficiency, and job profitability • Excellent communication skills including active listening, leading through questions, and the ability to give direct feedback to facilitate team collaboration and client accountability • Demonstrate consistency over time to create quantitative results for clients • Ability to preserve/maintain client retention by increasing business revenue and profitability • Can successfully operate as the “quarterback” for their assigned team to guide other Advisors through onboarding, quarterly business reviews, touchbase calls, etc • Can successfully facilitate and guide new clients through on-boarding in a timely manner • Knowledge of how to create a Process Tracker for an organization and walk them through the development of SOPs • Skilled in coaching owners and operations leaders to scale teams through effective delegation, technician development, and leadership pipelines • Ability to guide the owner through the process of duplicating themselves and key leaders, in order to increase focus on business growth • Experience coaching businesses or owning/managing a home services business Benefits • Medical, dental, and vision for FT positions and their dependents • Vacation and sick time policy that increases based on tenure with the company • Employee Assistance Program through Guardian • 401k with up to 3% Company match • Pet Insurance through SPOT for your 10X pets! • Competitive parental leave policy: 100% paid - 8 weeks for primary caregiver, and 4 weeks for secondary caregiver + 1 month remote for both • Employee wellness initiatives including a 100% paid for gym membership and access to discounts on local meal prep services • Professional Development through reimbursements for courses/certifications outside of CV, and a 10X Mentorship Program • Continued Education: we provide team members complete access to our range of educational resources valued at over $250,000 in areas such as Sales, Operations, People, Finance and Marketing • Uncapped Commission Potential: all of our team members have the opportunity to sell our Products/Services (and are trained on how to do so). We have several examples of non-sales team members earning well over $20,000 in annual commission Company Overview • Cardone Ventures is a consulting company that provides financial goals to promote market growth for businesses. It was founded in 2019, and is headquartered in Vancouver, Washington, USA, with a workforce of 51-200 employees. Its website is Company H1B Sponsorship • Cardone Ventures has a track record of offering H1B sponsorships, with 1 in 2023, 1 in 2022. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job