[Remote] Good Hands Repair Network Administrative Consultant - Remote (CST/MST)

Note: The job is a remote job and is open to candidates in USA. Allstate is a company dedicated to protecting families and their belongings from uncertainties. They are seeking a Good Hands Repair Network Administrative Consultant who will serve as a liaison between repair shops, customers, and adjusters, ensuring smooth operations and high-quality service in the automotive repair process. Responsibilities Serves as primary liaison between the GRHN shops, customers, and adjusters, negotiating appropriate actions to resolve customer issues and/or repair needs; assists with shop questions and helps determine appropriate actions to resolve moderately complex coverage and repair quality issues; processes claim payments Review, analyze, and determine actions needed to resolve moderately complex agent and vendor inquiries relating to claims Summarizes documents and enters into claim system notes Documents a claim file with notes, evaluations, and decision-making process Generates and analyzes system reports to identify trends or issues and provides quality control recommendations, information, and observations to management Researches, recommends, and explains alternative parts in a basic and occasionally moderately complex claim Skills Passionate about delivering top-notch service and making a real impact Ability to work closely with trusted repair shops to ensure everything runs smoothly Ability to keep customers informed about their repair status Ability to answer questions and resolve issues with care and professionalism Ability to guide where repairs should take place and ensure high-quality work is delivered Ability to negotiate fair pricing for parts and services Ability to work hand-in-hand with leadership team to improve repair efficiency and keep costs in check Thrive in a fast-paced environment Loves problem-solving Takes pride in helping people Serves as primary liaison between the GRHN shops, customers, and adjusters Negotiating appropriate actions to resolve customer issues and/or repair needs Assists with shop questions and helps determine appropriate actions to resolve moderately complex coverage and repair quality issues Processes claim payments Review, analyze, and determine actions needed to resolve moderately complex agent and vendor inquiries relating to claims Summarizes documents and enters into claim system notes Documents a claim file with notes, evaluations, and decision-making process Generates and analyzes system reports to identify trends or issues and provides quality control recommendations, information, and observations to management Researches, recommends, and explains alternative parts in a basic and occasionally moderately complex claim A dedicated workspace in your home that is private and free from distractions Minimum internet bandwidth of 50 MB down / 5 MB up An appropriate work surface and seating for a professional home office setup As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license If applicable, you will be required to secure license(s) within 60 days of hire Must have auto technical repair knowledge in a collision repair setting, including an understanding of repair methodology, repair processes, and the ability to discern related and unrelated damages You have prior experience using an auto estimating program such as: CCC One and a strong auto damage analysis background (12 months preferred) Prior experience writing estimates for an insurance preferred shop or as an auto damage adjuster is preferred Familiarity with insurance policies, coverage, and repair processes Candidates in Mountain, Central Time Zones preferred Benefits Competitive pay with needed support for continuous development and career advancement. Flexibility in scheduling and a time off policy that helps support your work/life balance. Initial and ongoing training to get you proficient in your new role Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life. Company Overview Allstate is an insurance company that offers car, home, and life insurance services. It is a sub-organization of Allstate. It was founded in 1931, and is headquartered in Northbrook, Illinois, USA, with a workforce of 10001+ employees. Its website is