[Remote] Customer Success Engineer

Note: The job is a remote job and is open to candidates in USA. ServiceCore is a rapidly growing field-service Software as a Service platform serving the portable sanitation and dumpster industries. They are seeking a Customer Success Engineer to provide Tier 3 technical support, focusing on investigating and documenting complex technical issues before they reach Engineering. Responsibilities Own escalated technical issues once they exceed frontline or Tier 2 troubleshooting Reproduce and validate bugs across production, staging, or test environments Determine whether issues are product defects, data inconsistencies, configuration problems, or expected behavior Query databases and review logs to understand system state and failure modes Test backend APIs to isolate and confirm root causes Write or adapt lightweight scripts to support investigation, validation, or data analysis Create high-quality engineering tickets with clear problem statements, reproduction steps, expected vs actual behavior, and supporting evidence Partner with Product and Engineering to clarify scope, impact, and priority of escalated issues Identify patterns and recurring issues to help surface systemic problems Skills Strong technical foundation. You are comfortable working directly with production data and systems, including: Writing SQL queries against Postgres to investigate and validate data Testing APIs using Postman and/or cURL to isolate backend issues Writing or adapting Node.js scripts for data parsing, validation, or troubleshooting Using Git to check out branches, test fixes, and validate changes Technically curious and hands-on. You enjoy digging into logs, queries, and system behavior to understand what's actually happening—not just what was reported Practical and outcome-focused. You care about identifying the root cause and getting issues to a clear next step, not just documenting symptoms Clear and structured communicator. You can turn complex investigations into clean, actionable engineering tickets with clear reproduction steps and supporting evidence Comfortable working deep in the weeds. Investigating bugs, reviewing logs, testing hypotheses, and running scripts are a normal part of your day Organized and accountable. You manage a steady flow of escalations, follow through on investigations, and don't need constant oversight to stay on track Adaptable and eager to learn. You pick up new systems and workflows quickly and are comfortable working through ambiguity Benefits 14 Company Holidays in addition to Unlimited PTO Healthcare, dental and vision insurance with generous employer contributions 401K w/ match Regular lunches and a fully-stocked kitchen (if in Denver) Bi-weekly Grubhub lunch stipend for remote folks Company-provided hardware of your choice/configuration Company Overview ServiceCore creates intuitive QuickBooks-compatible software that helps companies in the liquid waste industry and roll-off rental companies It was founded in 2017, and is headquartered in Lakewood, Colorado, USA, with a workforce of 51-200 employees. Its website is