**Remote Customer Service Representative – blithequark**

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others? Do you thrive in a dynamic, fast-paced environment where no two interactions are ever the same? If so, we invite you to join blithequark as a Remote Customer Service Representative, where you'll play a vital role in transforming the way we deliver healthcare services to our members and providers. **About blithequark** At blithequark, we're committed to putting our heart into every moment of our members' health. Our purpose is to deliver enhanced human-centric healthcare for a rapidly changing world, and we're anchored in our brand with heart at its center. We believe that how we deliver our services is just as important as what we deliver, and we're dedicated to creating a culture that empowers our employees to innovate, grow, and make a real difference in the lives of others. **Our Heart At Work Behaviors** Our Heart At Work Behaviors support our purpose and guide our commitment to delivering exceptional customer experiences. We want every employee at blithequark to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions that make healthcare more personal, convenient, and affordable. Our Heart At Work Behaviors include: * **Empathy**: We put ourselves in our members' and providers' shoes to understand their needs and concerns. * **Collaboration**: We work together as a team to achieve common goals and deliver exceptional results. * **Innovation**: We're always looking for new and better ways to deliver our services and improve the lives of our members and providers. * **Accountability**: We take ownership of our actions and results, and we're committed to continuous improvement. * **Integrity**: We operate with transparency, honesty, and ethics in everything we do. **Job Summary** As a Remote Customer Service Representative, you'll be responsible for providing telephone assistance to Aetna Medicaid members and providers, answering an array of inquiries, and resolving issues in a timely and professional manner. You'll be the face of blithequark, and your interactions will have a direct impact on the lives of our members and providers. **Responsibilities** * Answer incoming member and provider calls and respond to inquiries regarding benefits, eligibility, services, prior authorization requirements, extra benefits and programs, etc. * Utilize high-speed internet connectivity with secure service via ethernet cable (Wi-Fi is not permitted). * Company provides equipment and training. * Training Schedule: (First 6 weeks) 8:30 AM - 5:00 PM EST, Monday through Friday. * Production schedule: 8:30 AM - 5:00 PM EST, Monday through Friday. * Must commute to the office in Charleston, WV when unable to work from home due to prolonged technical problems. * Ability to communicate effectively with members and providers orally and in written form, ability to meet performance standards, attendance requirements, and call quality goals. * Must be able to work from home and prove to be self-sufficient. **Required Qualifications** * High School Diploma or Equivalent. * Ability to communicate effectively with members and providers orally and in written form. * Ability to meet performance standards, attendance requirements, and call quality goals. * Must be able to work from home and prove to be self-sufficient. **Preferred Qualifications** * Experience with working remotely in a call center setting. * Experienced with Medicaid and Medicare. **Education** High School Diploma or Equivalent. **Pay Range** The typical pay range for this role is: $17.00 - $31.30 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography, and other relevant factors. **Benefits** In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long-term disability benefits. blithequark also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time, and other time off are provided consistent with relevant state law and Company policies. **How to Apply** If you're passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others, we invite you to apply for this exciting opportunity. Please visit [Apply Job!]( to submit your application. **Application Window** We anticipate the application window for this opening will close on: 08/07/2024. Don't miss this opportunity to join blithequark and make a real difference in the lives of our members and providers. Apply today! Apply for this job