**Experienced Part-Time Chat Customer Service Agent – Music Industry Expert**

Are you a music enthusiast with a passion for helping others? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join the blithequark team as a Part-Time Chat Customer Service Agent, specializing in the music industry. As a key member of our virtual contact center, you will play a vital role in delivering exceptional customer experiences to fans worldwide. **About blithequark** blithequark is a full-service virtual contact center outsourcing company that prides itself on being a people-first organization. Our teams are 100% Native Virtual, working from the comfort of their own homes, and we're committed to maintaining this approach for the long haul. No stuffy offices, cubicles, or boring clients here! We're a family-oriented company that values flexibility, autonomy, and a fun-loving attitude. If you're looking for a work environment that's as unique as you are, you've come to the right place. **The Opportunity** As a Part-Time Chat Customer Service Agent, you'll be the first point of contact for music fans seeking assistance with various services, including ticketing, merchandise purchases, password resets, website assistance, and troubleshooting. Your role will be to provide empathetic, solution-focused support, ensuring that every interaction is a positive one. If you're passionate about music and enjoy helping others, we encourage you to apply for this exciting opportunity. **Responsibilities** As a key member of our team, you'll be responsible for: * Expressing genuine empathy and concern for customers' issues, addressing them as if they were your own * Answering, evaluating, and prioritizing requests from customers with questions or experiencing problems with services or products * Identifying high-risk customer situations and escalating them appropriately without hesitation * Keeping up with multiple chats at a time, accurately documenting all required information and chat details in the ticketing system * Responding to and resolving open issues in an appropriate timeframe * Identifying trends related to systems, platforms, and/or customers and escalating them to management * Multi-tasking using multiple systems, skillfully changing from one task to another without loss of efficiency or composure * Maintaining punctuality and attendance at all scheduled times, remaining positive and professional in all customer interactions * Flexibility to cross-train as requested **Qualifications** To succeed in this role, you'll need: * A LOVE of music, with a focus on Pop and Country genres * 3-5 years of call center chat experience, with technical experience strongly preferred (Zendesk experience is a definite plus) * The ability to type 30 wpm with 90% accuracy or above consistently * Strong messaging communication skills, active listening abilities, and the ability to work independently * A great understanding of text and chat acronyms, excellent grammar, and the ability to use industry-specific lingo * Previous work-from-home experience is preferred, as is a High School Diploma or equivalent * A strong understanding of contact center support metrics and the ability to implement actions for improvement **Hardware/Software Requirements** To ensure a seamless experience, you'll need: * Your own computer (laptop or desktop) with a processor of more than 4 cores * 8GB of RAM on Windows 10 or higher / 10 64 bits * A screen resolution of 1280x768 or higher, with dual monitors required * A USB headset * Up-to-date antivirus software installed on the platform, with a recent scan completed * A hardwired connection to your router * A firewall enabled (will be checked prior to allowing login to the system) **Job Type and Schedule** This is a Part-Time + On-Call position, with a guaranteed 25 hours per week. Shifts may flex up to 40 hours per week based on client needs and workflow. Shifts vary between 9:00am-6:00pm EST, typically lasting 4-8 hours. **Pay and Benefits** As a 1099 contractor, you'll earn $18.00 per hour. Benefits include the opportunity to work from home, with no overnights, weekends, or long hours required. **Experience Level and Work Setting** This role is ideal for experienced customer service professionals with 3-5 years of experience. As a remote worker, you'll enjoy the flexibility and autonomy that comes with working from home. **How to Apply** If you're a motivated, music-loving individual with a passion for helping others, we encourage you to apply for this exciting opportunity. Visit our website to learn more and submit your application today! [Apply Job!]( Apply for this job