[Remote] Customer Happiness Associate [1099 - Contract]

Note: The job is a remote job and is open to candidates in USA. Sandboxx is the leading platform dedicated to finding and building technology solutions throughout a service member's military life cycle. They are seeking a Customer Happiness Associate to deliver outstanding customer support, ensure customers feel valued, and collaborate with internal teams to resolve issues. Responsibilities • Deliver outstanding customer support via Intercom, our primary customer service tool. • Respond promptly and professionally to inquiries, troubleshoot issues, and provide solutions. • Ensure customers feel heard, supported, and valued throughout their interaction with Sandboxx. • Collaborate with internal teams (engineering, product, operations) to escalate and resolve complex issues. • Maintain accurate records of customer interactions and feedback in Intercom. • Identify common customer pain points and share insights to help improve processes, tools, and product features. • Uphold Sandboxx’s commitment to providing compassionate, mission-driven support. Skills • 2+ years of customer service experience in a remote, digital-first environment. • Proficiency with Intercom or similar customer support platforms (e.g., Zendesk, Freshdesk, Help Scout). • Strong written communication skills - clear, concise, and empathetic. • Ability to manage multiple conversations and priorities at once. • Reliable, self-motivated, and comfortable working independently as a contractor. • Tech-savvy and able to learn new systems and processes quickly. • Experience supporting mobile apps, subscription services, or e-commerce customers. • Familiarity with military culture or prior experience supporting military families. • Available to cover 8 hours on the weekend Company Overview • Sandboxx is a military media and technology company. It was founded in 2013, and is headquartered in Arlington, Virginia, USA, with a workforce of 51-200 employees. Its website is Apply tot his job