Remote Chat & Email Support - No Talking Required | Entry-Level Welcome

Job Summary Houston Skilled Consultancy is seeking dedicated and detail-oriented individuals to join our growing remote support team. This role focuses on providing exceptional customer service exclusively through chat and email channels—no phone calls are required. As a Remote Chat & Email Support Specialist, you will assist customers by answering queries, resolving issues, and ensuring a seamless experience. This position is ideal for entry-level candidates looking to build a career in customer service with the flexibility of working from home. Key Responsibilities • * Respond to customer inquiries via chat and email promptly, professionally, and accurately. • * Resolve customer issues efficiently while maintaining high satisfaction levels. • * Document customer interactions, feedback, and technical issues clearly in the internal system. • * Collaborate with internal teams to escalate complex issues or product concerns. • * Continuously improve response quality by staying updated on product/service knowledge. • * Maintain confidentiality of sensitive customer information at all times. • * Meet daily productivity and quality targets set by management. • Required Skills and Qualifications • * Excellent written communication skills in English with strong grammar and spelling. • * Ability to multi-task and manage time effectively in a remote environment. • * Basic computer proficiency, including email platforms, chat software, and CRM systems. • * Strong problem-solving skills and attention to detail. • * Customer-focused mindset with patience and empathy. • Experience • * Entry-level candidates are welcome; prior experience in customer service, chat support, or email correspondence is a plus but not required. • * Familiarity with remote work tools and virtual collaboration platforms is advantageous. • Working Hours • * Flexible schedule with part-time and full-time opportunities. • * Some shifts may include evenings, nights, or weekends depending on operational needs. • * 100% remote work—work from the comfort of your home. • Knowledge, Skills, and Abilities • * Exceptional written communication and typing skills. • * Ability to handle multiple customer conversations simultaneously. • * Strong organizational skills and attention to detail. • * Comfort with learning new software and tools quickly. • * Ability to maintain a professional and positive tone under pressure. • Benefits • * Competitive hourly pay with opportunities for performance-based bonuses. • * Fully remote work with flexible scheduling options. • * Training and professional development opportunities. • * Friendly and supportive team environment. • * Paid time off and other standard employee benefits (depending on eligibility). • Why Join Houston Skilled Consultancy • * Join a fast-growing, innovative company that values your contributions. • * Work in a supportive remote environment that promotes work-life balance. • * Gain valuable experience in digital customer support with potential for career growth. • * Be part of a team that prioritizes employee development, satisfaction, and success. • How to Apply Interested candidates can apply online by submitting their resume and a brief cover letter outlining relevant skills and interest in the position. Shortlisted candidates will be contacted for a virtual interview. Apply tot his job