Remote Central Selling Associate - Flooring Sales Expert (EST & CST Time Zones) - Flexible Work from Home Opportunity

Unlock Your Career Potential with Lowe's: Join Our Team as a Remote Central Selling Associate - Flooring Are you a customer service enthusiast with a passion for sales and a keen eye for detail? Do you have a knack for working in a fast-paced, dynamic environment and thrive in a remote work setup? Lowe's is seeking a highly skilled and motivated individual to join our team as a Remote Central Selling Associate - Flooring, working from the comfort of your own home in the EST and CST time zones. As a key member of our collaborative team, you will play a vital role in driving sales, providing exceptional customer service, and contributing to the success of our flooring sales program. About Lowe's and the Role Lowe's is a leading home improvement retailer with a rich history of providing top-notch products and services to our customers. As a Remote Central Selling Associate - Flooring, you will be an integral part of our sales team, working closely with stores, service providers, and customers to ensure seamless transactions and exceptional customer experiences. This role requires a strong understanding of our products, services, and sales processes, as well as excellent communication and problem-solving skills. Key Responsibilities Manage and review activities within system-based work queues to identify tasks ready for action, ensuring efficient workflow and timely completion of tasks. Utilize various internal selling and project management systems to obtain and verify information related to service requests, quotes, and customer interactions. Communicate effectively with stores, service providers, and customers via phone, email, and other communication applications, responding to queries and resolving issues in a timely and professional manner. Add product and promotional information to quotes, as well as labor items and associated charges, to ensure accurate and comprehensive quotes for customers. Refigure quotes as needed, taking into account changes in customer requirements, project scope, or measurements. Organize work processes to ensure efficient workflow, collaborating with peers, service providers, and stores to achieve sales goals and customer satisfaction. Provide relevant and timely information to peers and leadership teams to support decision-making and work activities. Offer feedback to supervisors on the centralized selling model, suggesting improvements to enhance customer experience and sales performance. Demonstrate a deep understanding of local competitive offerings, recognizing and communicating the advantages of Lowe's products and services to employees and customers. Deliver SMART customer service at all times, executing Lowe's customer service policies, procedures, and programs with sincerity and professionalism. Monitor order status, communicate updates or issues to customers and Lowe's associates, and ensure timely completion of orders and projects. Enter, process, and track customer orders and installations, managing customer follow-up and ensuring satisfaction with the sales and installation process. Essential Qualifications High school diploma or equivalent required. Up to one year of experience in a call center, office administrative, high-volume retail, service support, or similar work environment. If required by state or local municipality, a salesperson license or the ability to pass the requisite licensing exam within 60 days of starting employment. Reliable internet access with a minimum speed of 20mbps download and 5mbps upload, as well as a distraction-free work area. Preferred Qualifications Bachelor's degree in a related field, such as business, marketing, or sales. Experience in the remodeling or construction industry, with a strong understanding of sales processes and customer needs. Lowe's store experience or previous sales experience in installed flooring. Familiarity with MS Dynamics or similar CRM tools, with the ability to learn and adapt to new systems and technologies. Skills and Competencies To succeed in this role, you will need to possess excellent communication and interpersonal skills, with the ability to work effectively with customers, stores, and service providers. You will also require strong problem-solving and analytical skills, with the ability to think critically and make informed decisions. Additionally, you will need to be highly organized and able to manage multiple tasks and priorities in a fast-paced environment. Career Growth Opportunities and Learning Benefits At Lowe's, we are committed to helping our employees grow and develop their skills and careers. As a Remote Central Selling Associate - Flooring, you will have access to comprehensive training and development programs, designed to enhance your knowledge and expertise in sales, customer service, and product knowledge. You will also have opportunities to advance within the company, taking on new challenges and responsibilities as you progress in your career. Work Environment and Company Culture As a remote worker, you will enjoy the flexibility and autonomy of working from home, while still being an integral part of our team. We value our employees' work-life balance and offer a range of benefits and perks to support their well-being and success. Our company culture is built on a foundation of respect, inclusivity, and teamwork, with a commitment to diversity and equal opportunities for all. Compensation, Perks, and Benefits We offer a competitive hourly rate of $16.42 - $27.37, depending on your experience and qualifications. In addition to your salary, you will be eligible for a range of benefits, including health insurance, paid time off, and retirement savings plans. We also offer a range of perks, including discounts on Lowe's products and services, to help you enjoy your work and achieve a great work-life balance. Join Our Team! If you are a motivated and customer-focused individual with a passion for sales and a keen eye for detail, we encourage you to apply for this exciting opportunity. As a Remote Central Selling Associate - Flooring, you will play a vital role in driving sales, providing exceptional customer service, and contributing to the success of our flooring sales program. Don't miss out on this chance to join our team and take your career to the next level! Lowe's is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we prohibit discrimination on the basis of race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law. Apply for this job