[Remote] Bilingual Customer Service Representative
Note: The job is a remote job and is open to candidates in USA. Fellers is a leading provider of sign and graphics films, and they are seeking a Bilingual Customer Service Representative to enhance customer satisfaction and loyalty. The role involves answering inquiries, managing complaints, and providing product information to ensure exceptional customer experiences. Responsibilities Answer calls and respond to emails Handle customer inquiries both telephonically and by email Research required information using available resources Manage and resolve customer complaints Provide customers with product and service information Enter new customer information into system Update existing customer information Process orders, forms and applications Identify and escalate priority issues Route calls to appropriate resource Follow up with customer calls when necessary Document all call information according to standard operating procedures Skills Minimum 1 year experience in Call Center Customer service role Strong customer service and active listening skills Excellent communication skills Ability to prioritize work and manage time effectively Basic Computer Skills High School Diploma A passion for customer advocacy Proficient with Microsoft Office Suite Company Overview Fellers is a wholesale vinyl supply company. It was founded in 1986, and is headquartered in Tulsa, Oklahoma, USA, with a workforce of 201-500 employees. Its website is