Pioneering Customer Support Representative for blithequark's Groundbreaking Online Course Platform

Join the Future of Education: blithequark Revolutionizes Online Learning blithequark is on a mission to transform the online education landscape with its innovative course platform. As the first full-time Customer Support Representative, you will play a vital role in shaping the customer experience and contributing to the growth of our pioneering product. This is an extraordinary opportunity to be part of a dynamic team from the ground up and forge a long-term career with a company that is redefining the way people learn. About blithequark and the Online Course Platform blithequark's online course platform is designed to empower educators and entrepreneurs to create, host, and sell online courses with ease. Our platform offers a comprehensive suite of tools and features that enable users to deliver high-quality learning experiences to their students. With a focus on user-friendliness, flexibility, and scalability, blithequark is poised to become a leading player in the online education market. Key Responsibilities: Shaping the Customer Experience Learn the intricacies of blithequark's software product and provide top-notch support to our customers, addressing their queries and concerns in a timely and professional manner. Collaborate with the founding team to develop and maintain comprehensive help center documentation, ensuring that customers have access to accurate and up-to-date information. Test the product, identify issues, and report them to the development team, providing valuable feedback that informs product improvements and enhancements. Essential Qualifications: The Skills We Need To succeed in this role, you will need: Fluent, native-like English : As our primary point of contact with customers, you must be able to communicate effectively and clearly in English, both in writing and in documentation. Familiarity with software products, web hosting, and online course platforms : A background in these areas will help you understand our product and provide context for customer inquiries. Basic understanding of DNS : Knowledge of DNS concepts, including CNAME and CAA records, is a significant plus, as it will enable you to troubleshoot and resolve customer issues related to domain configuration. Preferred Qualifications: The Experience That Sets You Apart While not essential, experience in the following areas will make your application stand out: Customer support experience in a software or online education context. Familiarity with online course creation, hosting, and sales. Technical knowledge of web hosting, DNS, and related technologies. What We Offer: A Flexible and Rewarding Work Environment At blithequark, we believe in offering our team members a flexible and supportive work environment that allows them to thrive. Here are some of the benefits you can expect: Competitive compensation : $300 per month, negotiable based on experience. Full-time freelance opportunity : Work as a freelancer with a flexible schedule, choosing your own hours within the constraints of core working hours (morning and afternoon in your timezone). Remote work : Work from the comfort of your own home, or anywhere in the world, as long as you have a stable internet connection. Flexible schedule : Work 8 hours a day, at times that suit you, with some flexibility to accommodate personal needs. Generous leave policy : Take up to 20 days of leave per year, with some fixed periods of availability during peak periods. Career Growth and Learning Opportunities As a pioneering Customer Support Representative at blithequark, you will have the opportunity to: Develop your skills in customer support, technical troubleshooting, and documentation creation. Work closely with the founding team to shape the direction of the company and product. Grow with the company as it expands and evolves, taking on new challenges and responsibilities. How to Apply: Show Us Your Passion and Expertise If you're excited about the prospect of joining blithequark and contributing to the future of online education, we want to hear from you. To apply, please send an email to [email protected] with your CV and a detailed message that: Highlights your relevant experience with course platforms, hosting services, software services, or related areas. Demonstrates your understanding of blithequark's product and target audience, in your own words. Shares your experience with DNS, if applicable. Specifies your country and timezone. Tells us a bit about yourself and why you're a great fit for this role. Includes the passphrase "cat" to show you've read the job description carefully. Asks any questions you may have about the role or company. We look forward to hearing from you and exploring how you can contribute to the blithequark team. Apply for this job