Pharmacy Service Specialist - Pharmacy Technician - Remote - North Dakota - Clinical Trials Support and Software Optimization
Join the Team Revolutionizing Clinical Trials and Pharmacy Operations Are you a motivated and tech-savvy pharmacy professional looking for a new challenge? RPH on the go, a pioneering clinical trials company, is seeking a highly skilled Pharmacy Service Specialist - Pharmacy Technician to join our dynamic team remotely from North Dakota! As a key player in our organization, you will have the opportunity to make a real difference in the lives of patients and healthcare providers by supporting community pharmacies nationwide in optimizing their use of proprietary software systems. About Us At RPH on the go, we are passionate about bridging the gap between clinical trials and community pharmacies. Our mission is to bring clinical trials directly to patients, making it easier for them to access innovative treatments and therapies. We believe in fostering a culture of innovation, teamwork, and customer-centricity, and we are looking for talented professionals like you to help us achieve our goals. Job Summary As a Pharmacy Service Specialist - Pharmacy Technician , you will be responsible for providing top-notch support to community pharmacies, helping them to troubleshoot technical issues, optimize their use of software systems, and enhance their overall operations. This is a unique opportunity to work remotely and be part of a team that is revolutionizing the way clinical trials are conducted and pharmacy services are delivered. Key Responsibilities Troubleshooting Support: Assist pharmacies with resolving technical issues and optimizing their use of software systems, ensuring seamless operations and minimal downtime. Inbound Support Calls: Address incoming pharmacy inquiries regarding technical or account-related matters with professionalism, efficiency, and a customer-service-oriented approach. Proactive Outreach: Conduct outbound calls to check on pharmacies, offering additional support and addressing potential challenges proactively to prevent issues from arising. Software Optimization: Provide guidance and support to pharmacies on how to optimize their use of proprietary software systems, enhancing their workflow and patient care. Documentation and Reporting: Maintain accurate records of support interactions, troubleshoot issues, and provide insights to improve software systems and support processes. Requirements Licensure: Active ND State Pharmacy Technician License. Remote Work Experience: Proven experience working remotely with a strong ability to self-manage in a home office or quiet workspace. Computer Literacy: Advanced comfort with digital platforms and the ability to learn proprietary software systems quickly. Communication Skills: Excellent verbal communication, including a pleasant tone and a customer-service-oriented approach. Problem-Solving Abilities: Resourceful and proactive in resolving technical and workflow issues. Other: A passion for technology and enhancing pharmacy operations. Preferred Qualifications Pharmacy Experience: Minimum 1+ years of pharmacy experience, preferably in a clinical or technical role. Software Knowledge: Familiarity with proprietary software systems used in pharmacy operations. Analytical Skills: Strong analytical and problem-solving skills, with the ability to analyze data and provide insights. What We Offer As a valued member of our team, you can expect: Competitive Salary: A competitive salary package, commensurate with experience. Remote Work: The opportunity to work remotely from a dedicated, distraction-free workspace. Training and Equipment: Comprehensive training and equipment to support your success in the role. Career Growth: Opportunities for career growth and professional development in a dynamic and innovative company. Flexible Schedule: A Monday-Friday schedule, 9:00 AM - 5:00 PM, with flexibility to adapt to changing business needs. Work Environment and Company Culture At RPH on the go, we pride ourselves on a culture of innovation, teamwork, and customer-centricity. Our team is passionate about making a difference in the lives of patients and healthcare providers, and we are committed to fostering a work environment that is collaborative, supportive, and inclusive. As a remote team member, you will have the opportunity to work from a dedicated workspace, free from distractions, and be part of a team that is always connected and working towards a common goal. How to Apply If you are a motivated and tech-savvy pharmacy professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, qualifications, and interest in the role. Conclusion As a Pharmacy Service Specialist - Pharmacy Technician at RPH on the go, you will have the opportunity to make a real difference in the lives of patients and healthcare providers, while advancing your career in a dynamic and innovative company. We look forward to hearing from you and exploring how you can join our team! Apply for this job