Patient Engagement Lead (PEL)

NS Pharma is a highly focused, research-driven biopharmaceutical company working in rare diseases. We're exploring the potential of cutting-edge science as a subsidiary of Nippon Shinyaku Co., Ltd. In Japan. Job Summary: The Rare Disease Patient Engagement Lead (PEL) is a key field-based member of the Patient Access team, reporting to the National Director of Patient Engagement Lead. This role is responsible for providing guidance to patients and caregivers on the steps required to gain access to therapy and serving as the primary regional resource for patient advocacy activities. The geography for this position is in the Blue Ridge Territory of the United States, TN, KY, IN, WV, and VA Responsibilities: • Rare disease experience preferred; Duchenne Muscular Dystrophy (DMD) and/or Hunter Syndrome • Serves as the primary patient-facing liaison for insurance navigation, access support, issue resolution, and patient education. • Work as the primary point of contact for patients and caregivers through the NS Support patient journey. • Deliver NS Pharma Patient Services programs that educate patient and caregivers on the total offerings that support the patient treatment journey and appropriately access patient assistance programs • Work collaboratively with all appropriate field roles (Key Account Managers, Area Business Managers, Directors of Patient Access) and coordinate with the NS Support Case Managers. • Act in accordance with NS Pharma Employee Handbook and all applicable laws and regulations for the pharmaceutical industry. Qualifications: • Deep understanding of local, regional, and national insurance authorization policies and barriers. • Knowledgeable in all applicable laws and regulations and maintain high ethical and compliance standards aligned with NS Pharma's Code of Conduct and other guidance provided. • Demonstrate the ability to build trusting trustful relationships with internal and external stakeholders to accelerate business achievements; encourage and leverage diversity to improve outcomes. • Seek new opportunities to create value for patients. • Demonstrates curiosity and learns from the experience of success and failure; proactively shares knowledge with others in order to affect continuous improvement. • Supports the implementation and acceptance of change across organization. • Must be able to work effectively in a multi-cultural, global team environment. • Ability to drive and/or fly to meetings and client sites. • Some overnight travel required 30-50%, depending on geographic assignments. • Case management, patient services, or pharmaceutical market access experience • Bilingual capability is preferred. • Experience working within CRM platforms (Salesforce or similar). • Strong knowledge of pharmaceutical rules, regulations, and compliance. • Market access awareness of the process for an out-of-state Medicaid patient journey. Education & Experience: • BS, BA required • At least 5+ years in a Specialty Pharmaceutical field-based role. Rare disease experience highly preferred. • At least 3+ years in a role centered on the marketing of services to help rare disease patients gain access to and/or use a specialty branded drug. • Proven understanding of pharmacy and medical benefit designs, prior authorization processes, and specialty pharmacy treatment pathways. • Proven ability to build, maintain and influence effective working relationships with key internal and external stakeholders. • Must have a valid driver license Compensation And Benefits: NS Pharma employees embrace our Mission to Help People Lead Healthier Happier Lives. We pride ourselves in offering employees and their families a robust Compensation and Benefits package designed to meet their needs, on and off the job. The annualized target salary range for this role is $145,000 to $165,000; actual salaries will vary and may be above or below this range depending on several factors, including experience, education, training, location, and merit. Other benefits include: • Medical, Dental & Vision Insurance, Basic and Voluntary Life and AD&D Insurance, Short- and Long-Term Disability Insurance, Flexible Spending Account, Health Savings Account, and Employee Assistance Programs • Discretionary Bonus Programs and Long-term Incentive Plan • Retirement Savings 401k with company match • Generous Paid Time Off, Sick Time & Paid Holidays including a paid Year-End Shutdown. • Career Development, Progression and Training • Flexible Work Arrangement Programs Applications will be accepted until March 27, 2026, or until a candidate is hired. Applicants not hired will remain in our Talent community for future opportunity consideration. Thank you for your interest in NS Pharma. NS Pharma is an EEO employer. Apply tot his job