**Part-Time Outlet Customer Service Associate - Flexible Westchester, FL (blithequark Outlet) 3569**

Are you a customer-centric individual with a passion for delivering exceptional service? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? Look no further than blithequark Outlet, where we're seeking a Part-Time Outlet Customer Service Associate to join our team in Westchester, FL. As a Part-Time Outlet Customer Service Associate, you'll be the face of blithequark Outlet, providing top-notch customer service to our valued customers. You'll be the go-to expert for all things related to our products and services, from answering questions to resolving issues. Your exceptional communication skills, combined with your ability to think on your feet, will make you an invaluable asset to our team. **About blithequark Outlet** blithequark Outlet is a leading retailer of home improvement products, offering a wide range of products and services to meet the needs of our customers. Our commitment to customer satisfaction is unwavering, and we're dedicated to providing an exceptional shopping experience for every customer who walks through our doors. **Responsibilities** As a Part-Time Outlet Customer Service Associate, you'll be responsible for: * Providing SMART customer service at all times through the daily execution of blithequark Outlet's customer service standards * Seeking out customers to understand their needs and assisting in locating, demonstrating, selecting, carrying, and/or loading merchandise * Listening to and responding knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary * Demonstrating sincere appreciation to customers * Communicating information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to blithequark Outlet programs * Providing prompt support to all checkout functions, call buttons, departmental pages, or requests for assistance * Writing customer contracts and invoices for equipment rental * Cross-functionally training in other areas of the Outlet to help deliver the best customer service * Generating leads for Project Specialist Exterior (PSE) programs by actively engaging customers in their project needs * In-stock * Using store systems to prioritize loads, print pricing labels, and to look up items or item numbers for price and inventory information * Down stocks merchandise by looking for empty areas on shelves and replenishing supplies * Preparing merchandise in department of responsibility based on customer requirements/specifications * Clean and Safe Stores * Monitoring merchandise entering and leaving the store entrances and exits and assisting customers or associates who trigger the alarm * Detecting common signs of shoplifting, theft, and other security risks, and promptly communicating them to management and/or Asset Protection * Ensuring compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas * Maintaining a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates * Adhering to all safety requirements relevant to one's regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices * Operating store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, iPhone, copiers, fax machines, computers, CCTV surveillance system, pallet jacks, electric lifts, compacter baler) * Providing exceptional customer service by applying SEEK – LEARN – BUILD to all customer interactions * Assisting Pro customers to find product by walking the customer to the correct aisle and bay * Assists Pro customers with loading product in the aisle and then into their vehicles to provide a faster “in and out” shopping experience * Understanding Pro Loyalty, Pro Credit, MSH, Volume Savings and Pro Delivery programs. Uses the SMART phone and sales terminal to enroll customers into these beneficial programs * Uses the point-of-sale terminals to process walk up, phone, email, and online orders. Calls vendors to verify product availability and cost as needed * Completing freight and merchandising fulfillments, physically moves stock as it is delivered, schedules shipments when necessary, and checks the quality and accuracy of orders * Processes returns to the Distribution Centers and appropriately disposes/returns items * Coordinates and supports deliveries from beginning to end, serving as the expert for answering questions and solving problems related to deliveries * Inspects merchandise prior to loading and delivery, prepares merchandise and loads for delivery, supports planned delivery routes, verifies invoices against items loaded, and assists with product connections or returns * Inspects and cleans interior areas (e.g., bathrooms, breakrooms, hallways) as well as exterior areas (e.g., parking lots) (as needed) * Keeps staff and customers safe by walking the store to check for leaks, spills, and unsafe displays, fixes equipment and facilities, and performs preventative maintenance **Essential Qualifications** * High school diploma or equivalent required * 1-2 years of customer service experience in a retail environment * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment with multiple priorities * Ability to lift up to 50 pounds and stand for long periods of time * Availability to work a flexible schedule, including weekends and holidays **Preferred Qualifications** * Previous experience in a home improvement or retail environment * Knowledge of store systems and processes * Ability to work independently and as part of a team * Basic math skills and ability to handle cash and operate a point-of-sale system * Ability to learn and adapt to new processes and procedures **Skills and Competencies** * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment with multiple priorities * Strong problem-solving and conflict resolution skills * Ability to lift up to 50 pounds and stand for long periods of time * Basic math skills and ability to handle cash and operate a point-of-sale system * Ability to learn and adapt to new processes and procedures * Strong attention to detail and ability to maintain accuracy and quality in all aspects of work * Ability to work independently and as part of a team * Strong customer service skills and ability to provide exceptional service to all customers **Career Growth Opportunities and Learning Benefits** At blithequark Outlet, we're committed to helping our employees grow and develop their careers. As a Part-Time Outlet Customer Service Associate, you'll have the opportunity to: * Develop your customer service skills and knowledge of our products and services * Learn and adapt to new processes and procedures * Work with a diverse team of experienced professionals who are passionate about delivering exceptional customer service * Participate in ongoing training and development programs to enhance your skills and knowledge * Take on additional responsibilities and challenges to advance your career **Work Environment and Company Culture** blithequark Outlet is a dynamic and fast-paced work environment that's committed to providing an exceptional shopping experience for every customer who walks through our doors. As a Part-Time Outlet Customer Service Associate, you'll be part of a team that's passionate about delivering exceptional customer service and committed to making a difference in our community. **Compensation, Perks, and Benefits** As a Part-Time Outlet Customer Service Associate, you'll receive: * Competitive hourly rate * Opportunities for advancement and career growth * Ongoing training and development programs * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) retirement plan with company match * Paid time off and holidays * Discounts on blithequark Outlet products and services * Opportunities to participate in community service and volunteer programs **How to Apply** If you're a customer-centric individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **Equal Opportunity Employer** blithequark Outlet is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law. Apply for this job