**Experienced Customer Service Representative – Weekend Remote Support for Leading Brands**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy working with diverse clients? If so, we invite you to join blithequark, a dynamic and rapidly expanding company that specializes in contact center and debt collections services for the world's largest brands. As a Customer Service Representative at blithequark, you will play a vital role in providing top-notch support to our clients and their customers. You will be part of a talented team of professionals who are empowered to deliver the best customer service experience possible. If you're a self-motivated individual with excellent communication skills, a positive attitude, and a willingness to learn, we encourage you to apply for this exciting opportunity. **About blithequark** blithequark is a forward-thinking company that provides versatile and tech-savvy contact center and debt collections services for the world's largest brands. Our clients include top-tier companies in the restaurant, healthcare, and government sectors. We specialize in business process outsourcing efforts such as contact center work, IT as a Service, and debt collections. Our coast-to-coast presence and rapid growth make us an exciting place to work, with opportunities for career advancement and professional development. **Position Scope** As a Customer Service Representative at blithequark, your primary responsibility will be to provide excellent customer service to our clients and their customers. You will be responsible for communicating with customers via inbound phone calls, email, live chat, or other means as needed. Your duties will include: * Exceeding daily quotas for inbound and outbound phone calls, emails, and live chats * Recording detailed notes of customer communication * Maintaining real-time communication by keeping inventory volume current * Creating life-long customers by responding to their inquiries in a creative, personal, comprehensive, unique, and consistent manner * Maintaining high standards of professionalism and customer service expected by our clients * De-escalating situations involving dissatisfied customers * Recording and documenting customer interactions * Collaborating with other Customer Service Representatives, Supervisors, and Managers to provide the best experience possible * Operating in a remote work environment by utilizing proficient computer skills and technical knowledge * Adapting to a fast-paced and ever-changing work environment * Maintaining consistent and undivided attention to assigned responsibilities **Required Skills and Abilities** To succeed in this role, you will need to possess the following skills and abilities: * Clear and articulate telephone voice without major background noise or distractions * Ability to plan, prioritize, and organize workloads * Self-motivation with strong communication skills, excellent decision-making skills, and the ability to learn quickly * Must be a reliable individual able to provide consistently excellent work performance * Experience with a multi-line phone system * Computer skills, including Microsoft Office, various cloud-based platforms such as Salesforce, data entry, and word processing * Upbeat and positive attitude * Ability to maintain the reputation of blithequark and any assigned clients * Ability to adapt to change in a rapidly expanding dynamic organization **Qualification, Education, and Experience** To be considered for this role, you will need to meet the following qualifications: * Independent self-starter with excellent time management skills * Strong customer service skills (1-3 years' experience in a customer service capacity) * High School diploma or GED required * Must be at least 18 years of age * Must have your own computer or laptop with a keyboard and a mouse (IPAD, chromebooks, and mobile devices are NOT allowed) * This position is weekends only, with a start time of 2 PM or 5 PM EST **Physical Requirements** As a Customer Service Representative, you will be required to: * Prolonged periods of sitting at a desk and working on a computer and telephone * Must be able to lift up to 15 pounds at times **Equal Employment Opportunity** blithequark provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. **Why Join blithequark?** As a Customer Service Representative at blithequark, you will have the opportunity to: * Work with a dynamic and rapidly expanding company * Provide exceptional customer service to leading brands * Develop your skills and knowledge in a fast-paced environment * Enjoy a competitive compensation package and benefits * Participate in ongoing training and professional development * Collaborate with a talented team of professionals * Contribute to the growth and success of a forward-thinking company If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Join blithequark today and take the first step towards a rewarding and challenging career in customer service. **How to Apply** To apply for this role, please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you! Benefits and Perks As a valued member of the blithequark team, you will enjoy a range of benefits and perks, including: * Competitive compensation package * Ongoing training and professional development * Collaborative and dynamic work environment * Opportunities for career advancement and growth * Recognition and rewards for outstanding performance * Comprehensive benefits package, including health, dental, and vision insurance * Paid time off and holidays * Flexible work arrangements, including remote work options What We Offer At blithequark, we offer a range of benefits and perks that support your personal and professional growth. Some of the benefits we offer include: * Comprehensive training and development programs * Opportunities for career advancement and growth * Collaborative and dynamic work environment * Recognition and rewards for outstanding performance * Comprehensive benefits package, including health, dental, and vision insurance * Paid time off and holidays * Flexible work arrangements, including remote work options Why Work with Us? At blithequark, we're passionate about delivering exceptional customer experiences and providing a supportive and inclusive work environment. We're committed to: * Providing exceptional customer service to our clients and their customers * Developing and growing our team members through ongoing training and professional development * Fostering a collaborative and dynamic work environment * Recognizing and rewarding outstanding performance * Supporting the growth and success of our clients and their businesses How to Apply To apply for this role, please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you! Equal Employment Opportunity blithequark provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Join Our Team If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Join blithequark today and take the first step towards a rewarding and challenging career in customer service. Apply for this job