**Part-time Customer Service Representative – Deliver Exceptional Experiences at blithequark**

Are you passionate about providing top-notch customer service and making a lasting impact on people's lives? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join our team at blithequark as a Part-time Customer Service Representative! At blithequark, we're dedicated to revolutionizing the way we interact with our customers. We believe that exceptional service is not just a nicety, but a necessity in today's competitive landscape. As a Part-time Customer Service Representative, you'll play a vital role in delivering timely, accurate, and helpful information to our customers, ensuring their satisfaction and loyalty. **Key Responsibilities:** * Respond to customer inquiries: Handle customer questions, complaints, and requests promptly through phone, email, and live chat. * Resolve issues efficiently: Troubleshoot and resolve customer concerns by coordinating with other departments if needed. * Maintain customer records: Accurately document interactions, solutions, and follow-up activities in the company's CRM system. * Provide product/service information: Deliver detailed information on company products or services, helping customers make informed decisions. * Process orders and returns: Assist customers with placing orders, returns, or exchanges in line with company policies. * Follow up on unresolved issues: Ensure that unresolved issues are escalated and addressed promptly. * Ensure customer satisfaction: Exceed customer expectations by providing excellent service and fostering long-term loyalty. * Meet performance goals: Achieve individual and team KPIs related to response times, customer satisfaction ratings, and issue resolution times. * Collaborate with teams: Work closely with other departments, such as sales, shipping, and technical support, to enhance the customer experience. **Skills, Knowledge, and Expertise:** * High school diploma or equivalent; a degree in a related field is a plus. * Strong communication skills, both written and verbal. * Proven experience in a customer service role. * Ability to handle multiple tasks and work under pressure. * Proficiency in using customer service software (CRM systems). * Ability to work independently in a remote setting with minimal supervision. * Empathy, patience, and a positive attitude in dealing with customer issues. **Benefits:** * Medical Insurance: The coverage begins for the employee on the first of the month following the first full 30 days of full-time employment for employees and their eligible dependents. Cost to the employee to participate in the plan varies by the coverage selection and the number of dependents; and may be subject to collective bargaining agreement. * Vision and Prescription: The coverage begins for the employee on the first of the month following the first full 30 days of full-time employment for employees and their eligible dependents. Contributions may vary, subject to collective bargaining agreement. * Dental Coverage: The coverage begins for the employee on the first of the month following the first full 30 days of full-time employment for employees and their eligible dependents. Contributions may vary, subject to collective bargaining agreement. **Why Join blithequark?** * Opportunity to work with a dynamic and innovative company that's changing the face of customer service. * Flexible part-time schedule to accommodate your needs. * Comprehensive training program to ensure your success in the role. * Collaborative and supportive team environment. * Opportunities for career growth and professional development. * Competitive compensation and benefits package. **How to Apply:** If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, we encourage you to apply to this exciting opportunity at blithequark. Please submit your application through the link below: We can't wait to hear from you and explore how you can contribute to our mission of revolutionizing customer service! Apply for this job