Part Time Customer Care Advisor for a 5-Star Rated Motor Warranty Company - 30 Hours Per Week - Remote Work Opportunity

Introduction to Warranty Solutions Group Warranty Solutions Group, the UK's only 5-star rated motor warranty company, is on a mission to revolutionize the warranty industry with its commitment to quality and passion. As a rapidly growing company, we are seeking a skilled and dedicated Part Time Customer Care Advisor to join our dynamic team. This exciting opportunity is based in a remote setting, offering the perfect blend of professional and personal growth. If you are a talented individual with a strong passion for delivering exceptional customer service, we want to hear from you! About the Role As a Part Time Customer Care Advisor, you will play a vital role in our company's success by providing top-notch customer service to our clients calling from Jamaica with potential warranty claims. Your primary responsibility will be to assist customers over the phone, taking accurate details, and communicating effectively to ensure clarity and understanding. You will be the first point of contact for our customers, and your helpful and empathetic attitude will be essential in making a positive impression. Key Responsibilities: Dealing with incoming calls from customers in Jamaica regarding potential warranty claims Taking accurate details and communicating effectively with customers to ensure clarity and understanding Processing incoming and outgoing emails in a timely and professional manner Performing some computer-based administration tasks to support the customer care team Maintaining an acceptable level of product knowledge to provide accurate information to customers Skills and Qualifications To be successful in this role, you will need to possess excellent customer service skills, with a strong focus on delivering a positive experience for our customers. You should have: Experience in customer service, preferably in a similar industry Excellent telephone manner, with the ability to engage with customers and ensure a positive experience Basic knowledge of motor vehicle parts (preferred but not essential) Experience working with the Microsoft Office suite (Outlook, MS Word, MS Excel) A familiarity with or knowledge of Patois (Jamaican dialect) could be beneficial Effective verbal and written communication skills to interact with customers Attention to detail and ability to work under own supervision A good sense of humor and a positive attitude Working Hours and Benefits This is a part-time position, working 30-35 hours per week, with a competitive salary of £18,720.00 per year. You will be working remotely, with the flexibility to manage your own schedule. Our working hours are: Winter working hours: Monday to Friday, 4:30 pm - 10:30 pm Summer working hours: Monday to Friday, 5:30 pm - 11:30 pm In addition to your competitive salary, you will also receive a range of benefits, including: 25 days holiday plus Jamaican public holidays Company events and social activities Company pension scheme Sick pay and work-from-home options Career Growth and Development At Warranty Solutions Group, we are committed to the growth and development of our employees. As a Part Time Customer Care Advisor, you will have access to training and development opportunities to help you advance in your career. You will be working closely with our Customer Care Director, who will provide guidance and support to help you succeed in your role. Company Culture and Values Our company culture is built on a foundation of quality, passion, and excellence. We are a dynamic and rapidly growing company, and we are looking for individuals who share our values and are committed to delivering exceptional customer service. If you are a team player with a positive attitude and a passion for customer care, we want to hear from you! How to Apply If you believe you have what it takes to join our team as a Part Time Customer Care Advisor, please submit your application without delay. We are keen to hear from talented candidates like you. Please click on the link below to apply for this exciting opportunity. Conclusion Don't miss out on this fantastic opportunity to join a 5-star rated motor warranty company as a Part Time Customer Care Advisor. With a competitive salary, flexible working hours, and a range of benefits, this is an opportunity not to be missed. If you are a skilled and dedicated individual with a passion for customer care, we want to hear from you. Apply now and take the first step towards a rewarding and challenging career with Warranty Solutions Group. Apply for this job