Overnight Customer Care and Technical Support Advisor - Remote Opportunity at blithequark

Join the blithequark Team: Revolutionizing Education through Technology blithequark is at the forefront of the EdTech revolution, providing dynamic, data-informed experiences to the global education community. With a presence in 80 countries and supporting over 150 million users, blithequark is committed to making a meaningful impact on the lives of learners and educators worldwide. As a pioneer in the industry, blithequark's mission is to empower institutions to deliver efficient, financially sustainable services through the enrollment and learning process. About the Role: Overnight Customer Care and Technical Support Advisor We are seeking a highly skilled and customer-focused individual to join our team as an Overnight Customer Care and Technical Support Advisor. As a key member of our virtual contact center, you will be the primary point of contact for customers seeking technical assistance and support. This is a unique opportunity to work with a dynamic company that is shaping the future of education. Key Responsibilities Addressing student families' concerns and providing timely resolutions to their technical issues Providing introductory information to new users on various products and services offered by blithequark Resolving end-user inquiries via multiple channels, including telephony, chat, and web-based inquiries Troubleshooting hardware and software issues, and performing remote troubleshooting as needed Installing, maintaining, and troubleshooting computers, printers, phones, and other peripheral equipment Documenting information into our web-based ticketing system, and ensuring accurate and timely updates Escalating complex issues to senior team members or management as necessary Participating in internal training programs to expand knowledge and support multiple clients Providing delightful, efficient, and accurate resolutions to customer inquiries, and striving for one-call resolution Completing special projects as requested by management, and demonstrating flexibility and adaptability The Ideal Candidate Essential Qualifications High School diploma or equivalent combination of education and experience Strong computer knowledge, including the ability to accurately type at least 25 wpm Excellent oral and written communication skills, with the ability to communicate clearly and effectively Previous computer experience, including building, configuring, and troubleshooting Knowledge of internet applications, and proficiency in MS Office computer applications, including Word and Excel Analytical orientation with strong attention to detail, and ability to troubleshoot technical issues Full professional proficiency in written and spoken English (equivalent to CEF B2 level or above) Ability to work from home in a quiet, distraction-free environment, with a reliable high-speed internet connection Availability to work overnight shifts (10:00 pm - 7:00 am EST), including weekends Willingness to participate in training sessions during the day (9:00 am - 6:00 pm EST) for three weeks Preferred Qualifications College degree or some college completed 1 or more years of customer service or contact center experience Previous experience in the education industry, and familiarity with e-learning technologies Experience working in a technical help desk position, with a strong technical background What We Offer At blithequark, we offer a competitive compensation package, with a pay rate of $13/hour for this role. We also provide opportunities for career growth and professional development, as well as a dynamic and inclusive work environment. As a remote worker, you will enjoy the flexibility and autonomy to work from home, while still being part of a collaborative and supportive team. Company Culture and Values blithequark is committed to fostering a culture of diversity, inclusion, and belonging. We believe in empowering our employees to make a meaningful impact, and providing opportunities for growth and development. Our company values include a passion for innovation, a commitment to customer satisfaction, and a dedication to teamwork and collaboration. Why Join blithequark? By joining blithequark, you will become part of a pioneering company that is shaping the future of education. You will have the opportunity to work with a talented team of professionals, and make a meaningful impact on the lives of learners and educators worldwide. With a commitment to diversity, inclusion, and belonging, blithequark offers a dynamic and supportive work environment that is conducive to growth and success. How to Apply If you are a motivated and customer-focused individual with a passion for technology, we encourage you to apply for this exciting opportunity. Please submit your application, and our team will review it carefully. We look forward to hearing from you! blithequark is an equal employment opportunity/affirmative action employer, and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor. This position is available for candidates residing in the following states: AL, AR, FL, GA, IN, KY, LA, MO, MS, NC, NV, OH, OK, PA, SC, TN, TX, WI, WV Apply for this job