Operations Manager (Real Estate, Tech + Agency)

Long-Term, 30 hrs/week | Real Estate + CRM SaaS Company | Project Management + Leadership Role ⸻ ABOUT Our Company We are a fast-growing real estate technology and support company built on top of the GoHighLevel (GHL) platform. We support real estate agents, teams, and brokerages with: • CRM management • Lead generation workflows • Automation systems • ISA support • Social media + marketing services • Training + coaching • Done-for-you operations We’re building an in-house operations team to replace outsourced pods and create a smooth, unified system for our clients. We are looking for an Operations VA (COO-Lite) who can act as the CEO’s right hand… directing the team, managing workflow, building SOPs, and keeping the company running smoothly. ⸻ POSITION OVERVIEW This role is ideal for someone with experience in: • Project management • Team coordination • SOP creation • CRM (preferably GHL) • Agency operations • Fast-moving, multi-department environments You will work closely with the CEO to manage all internal operations, support multiple departments, and ensure that work is delivered on time and at a high level. This is a leadership VA role — not a task-based assistant position. ⸻ KEY RESPONSIBILITIES 1. Project & Task Management (ClickUp) • Manage the entire ClickUp workspace and ensure tasks move through each stage • Assign tasks to team members (video editor, ISA lead, CRM support) • Follow up daily to ensure deliverables are on track • Track progress, deadlines, and quality 2. Team Communication & Oversight • Run daily stand-ups with the VA team • Communicate expectations and priorities clearly • Monitor Slack and keep conversations organized • Reduce back-and-forth by gathering all needed info up front 3. Standard Operating Procedures (SOPs) • Build new SOPs for: • ISA workflow • CRM support processes • Client onboarding • Internal management systems • Knowledge Base documentation • Update and maintain existing SOPs 4. CEO Support (High-Level) • Help organize and delegate projects • Convert ideas and voice notes into actionable tasks • Serve as the first point of contact for team questions • Anticipate needs and keep the organization running efficiently 5. CRM & Technical Coordination (No advanced coding required — just familiarity) • Understand basic functions of GoHighLevel / FlowSper • Work with CRM Support VAs to manage: • Tickets • Client issues • Workflow changes • New feature rollouts • Review Knowledge Base updates for accuracy 6. Quality Control & Process Improvement • Review work before it goes to clients • Identify bottlenecks and fix system issues • Keep documentation and dashboards updated ⸻ REQUIREMENTS Must-Have Skills • Strong project management experience • Experience managing teams or multiple VAs • Excellent English communication • GoHighLevel familiarity (or similar CRM: HubSpot, Salesforce, KVCore, Follow Up Boss, etc.) • Detail-oriented and systems-minded • Comfortable in a leadership role • Strong documentation skills (SOP writing) • Experience with ClickUp, Trello, Asana, or Notion Bonus (Not Required) • Real estate industry experience • Experience in SaaS or agency operations • Ability to create simple Loom tutorials • Familiarity with automation workflows ⸻ HOURS & AVAILABILITY • 25–30 hours per week • Must attend a daily meeting (M–F) • Flexible hours otherwise • Long-term position (12+ months) ⸻ COMPENSATION • $6–$8 per hour (based on experience) • Room for promotion to full Operations Manager or COO as our company scales ⸻ WHO THIS ROLE IS PERFECT FOR Someone who: • Thrives on structure and organization • Likes leading people and coordinating teams • Wants a long-term home where they can grow • Enjoys building systems and processes • Learns new platforms quickly • Wants to work closely with a CEO • Loves solving problems and keeping a company running smoothly ⸻ HOW TO APPLY Please submit: 1. A short introduction about yourself 2. Your project management experience 3. Your experience with GoHighLevel or other CRMs 4. A sample SOP or link to documentation you’ve created 5. Your availability and hourly rate Apply tot his job