Oncology Nurse Navigator

OUR MISSION We exist to create a more connected, compassionate, and confident experience for people with cancer and those who care for them. We make it easier to get answers, access high-quality care quickly, and feel supported throughout treatment and beyond. Today, Thyme Care is a market-leading value-based oncology care enabler, partnering with national and regional health plans, providers, and employers to deliver better outcomes and lower costs for thousands of people across the country. Our model combines high-touch human support with powerful technology and AI to bring together everyone involved in a person’s cancer journey: caregivers, oncologists, health plans, and employers. As a tech-native organization, we believe technology should strengthen the human connection at the center of care. Through data science, automation, and AI, we simplify complexity, improve collaboration, and help care teams focus on what matters most: supporting people through cancer. Looking ahead, our vision is bold: to become a household name in cancer care, where every person diagnosed asks for Thyme Care by name. If you’re inspired to make cancer care more human and to help reimagine what’s possible, we’d love to meet you. Together, we can build a future where every person with cancer feels truly cared for, in every moment that matters. YOUR ROLE Thyme Care Inc., the management company to Thyme Care Medical PLLC, is the employing entity with your duties to be performed for Thyme Care Medical PLLC, a medical practice, and its patients. As a Thyme Care Oncology Nurse Navigator, you'll be a vital clinical resource for our members and their care network, providing triage, support, and education throughout their cancer journey via phone, email, and video. Under the guidance of our Nurse Team Lead, you'll conduct comprehensive clinical assessments, oversee member health, and facilitate end-of-life care discussions. Your main objective will be to actively engage with members, address clinical issues, and efficiently manage any escalations that arise. In contrast to Specialty Oncology Nurse roles, this position focuses on symptom management and longitudinal care coordination, rather than on coordinating admissions, discharges, and post-discharge needs to prevent readmission. The shifts for this position are either 8:30 AM - 5 PM EST or 11:30 AM - 8 PM EST. Within your first three months, you will: • Familiarize yourself with Thyme Care systems, tools, technology, and partners, conducting a minimum of 20 member calls per day. • Collaborate closely with Nurse leaders and Medical Directors to ensure alignment with clinical protocols and best practices. • Establish trusting relationships with members and their care network, prioritizing empathy and active listening in every interaction. • Adhere to Care Team policies, procedures, and documentation standards, contributing to efficient operations and maintaining quality standards. • Support members throughout the oncology care continuum, from screening to survivorship or end-of-life care, coordinating care and providing clinical support as needed. • Identify and promptly address member needs, providing assistance with care coordination, symptom management, nutritional support, discharge planning, and provider referrals. • Participate in case conferences to monitor member progress, provide updates, and collaborate with the healthcare team on targeted support plans. • Foster strong partnerships with payers and the members' oncology and primary care providers to optimize care delivery and minimize readmissions. • Collaborate with non-clinical Care Team members to address social determinants of health needs, such as food resources and transportation access. • Be available for urgent clinical escalations and provide clinical consult support as required • Performs other projects and duties as assigned and as related to department business needs and objectives. WHAT LEADS TO SUCCESS • Member-Centric Approach: You prioritize the member experience and demonstrate a deep commitment to Thyme Care's mission. • Action-Oriented: You proactively identify and prioritize initiatives, taking prompt action to address urgent needs. • Organizational Skills: You excel at multitasking and thrive in fast-paced environments while maintaining meticulous organization in communications and documentation. • Communication Skills: You are an effective listener and communicator, skilled at building rapport and fostering strong working relationships with members and colleagues. • Adaptability: You are comfortable with change and ambiguity and have a proven track record of success in dynamic environments. • Qualifications: A Bachelor of Science Degree in Nursing and a compact unrestricted registered nurse (RN) license are required. Compact and single-state licensure in New York and/or Illinois is preferred. Additionally, you have at least 5 years of nursing experience, including 3 years in solid tumor oncology nursing. • Certifications: Oncology-related certifications such as Oncology Certified Nurse (OCN), Advanced Oncology Certified Nurse (AOCN), Advanced Oncology Certified Nurse Specialist (AOCNS), or Certified Case Manager (CCM) are required or obtained within 2 years of hire. This job description is intended to provide a general overview of the position, its responsibilities, and the required qualifications. Thyme Care reserves the right to modify, add, or remove duties as necessary to meet business needs and organizational objectives. OUR VALUES At Thyme Care, our core values guide us in everything we do: Act with our members in mind, Move with purpose, and Seek diverse perspectives. They anchor our business decisions, including how we grow, the products we make, and the paths we choose—or don’t choose. This is a non-exempt, full-time position. The pay rate for this role is $39.90/hour. To perform this role, you must be located within the lower 48 United States due to contractual limitations on accessing PHIs. We offer a choice of great medical, dental, and vision insurance plans as well as a generous vacation policy for full-time employees, so you can prioritize the most important parts of your life. To ensure sufficient clinical coverage, we ask that our Care Team be prepared to work up to 2 holidays per year, compensated at a 1x hourly rate and a 2.5x holiday rate. Additionally, we recognize a history of inequality in health care. We’re here to challenge these systems with a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the patients our products serve. We are an equal-opportunity employer. Be cautious of recruitment fraud, and always confirm that communications are coming from an official Thyme Care email. 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