**National Customer Operations Manager – USA at arenaflex**

**Join arenaflex's Inspire Account Team as a National Customer Operations Manager and drive beverage quality, revenue, and profit for the System while ensuring proper cost management.** **About arenaflex** arenaflex is a leading beverage company with a rich history of innovation and a commitment to refreshing the world and making a difference. With a portfolio of over 250 products, including iconic brands like arenaflex, Simply, fairlife, and Topo Chico, we work with a diverse group of customers ranging from retail and grocery store outlets to theme parks, movie theaters, restaurants, and more. Our purpose is to refresh the world and make a difference, and we're taking deliberate action to nurture an inclusive culture that is grounded in our company purpose. **Job Summary** The National Customer Operations Manager (NCOM) on the Inspire Account Team is responsible for interfacing with customers and account teams to configure and own fulfillment of account-based equipment, service, and supply chain solutions to support our customer value-creation strategy. This role plays a key role in driving beverage quality, revenue, and profit for the System while ensuring proper cost management. The NCOM is responsible for building out customer operations plans and identifying opportunities to better drive quality, service, and productivity across the system. **Responsibilities** * Lead customer selling efforts of operational products & services and customer stewardship * Provide operational Subject Matter Expertise to external portfolio of customers and internal client groups (sales, finance, and marketing) * Lead short and long-term business operational planning for portfolio of customers to identify key opportunities to drive beverage quality, cost reduction, category growth, etc. * Develop project plans with timelines, forecasts, resource allocation plans, and financial impact for key operational initiatives. Lead internal project team resources and project communication with customer and account team. * Lead the development of annual business plans for Net Service Expense and Capital for your assigned portfolio of national accounts. * Identify key drivers of service in order to create solutions to beverage equipment-related expense that decrease costs, increase quality, and deliver additional profit to the customer and arenaflex. **Qualifications & Requirements** * BS/BA (or equivalent) required * MS/MA/MBA (or equivalent) preferred * Previous experience in a face-to-face customer sales or operations role calling on senior-level buyers * 3 or more years of customer management experience or customer operational management experience * 2-4 years of general Operations experience * 2-4 years of Project Management experience * Experience working with data, specifically manipulation and analysis * Functional Skills: + Technical capability (equipment and online tools): Able to create operational solutions and utilize system tools to deliver customer value. + Financial Acumen: Build and manage service and equipment expense budgets through the ABP and RE process for aligned portfolio. + Presentation development and delivery: Utilize C4V methodology and tools to effectively deliver customer stewardship and the arenaflex operational value proposition both written and verbally. + Influencing: Able to communicate a compelling story to motivate and align internal and external clients to achieve a desired outcome. + Strategic thinking: Able to create a strategic plan that addresses customer needs while also driving company profitability. **What We Can Do for You** * Iconic & Innovative Brands: Our portfolio represents over 250 products with some of the most popular brands in the world, including arenaflex, Simply, fairlife, and Topo Chico * Expansive & Diverse Customers: We work with a diversified group of customers which range from retail & grocery store outlets, theme parks, movie theaters, restaurants, and many more each day * Skills: + Our Purpose and Growth Culture: We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what's possible, and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive, and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. **Work Environment & Company Culture** arenaflex is committed to creating a work environment that is inclusive, diverse, and supportive. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. We focus on four key behaviors – curious, empowered, inclusive, and agile – and value how we work as much as what we achieve. We offer a range of benefits and perks to support our employees' physical, emotional, and financial well-being. **Compensation, Perks, and Benefits** arenaflex offers a competitive salary and a range of benefits and perks to support our employees' physical, emotional, and financial well-being. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class. **How to Apply** If you're a motivated and results-driven professional looking for a challenging and rewarding role, we encourage you to apply for the National Customer Operations Manager position at arenaflex. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you! Apply Now! Apply for this job