Licensed Pharmacy Technician and Customer Relations Specialist - Remote Work Opportunity with arenaflex

Introduction to arenaflex At arenaflex, we are driven by a singular purpose: to bring heart to every moment of health. This guiding principle shapes our commitment to delivering human-centric healthcare in a rapidly changing world. Our brand, with heart at its core, sends a personal message that how we deliver our services is just as important as what we deliver. We empower every team member to feel valued by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make healthcare more personal, convenient, and affordable. Job Overview We are currently seeking a licensed pharmacy technician to join our customer relations team, with the opportunity to work full-time from home in select states. As a pharmacy technician and customer relations specialist, you will play a vital role in supporting our customer relations and retail pharmacy stores. Your primary responsibility will be to respond to customer calls in a manner that reflects our company's purpose and values. If you possess superb customer service skills and excellent communication skills, we encourage you to apply for this exciting opportunity. Key Responsibilities Respond to customer calls made to our 1-800 line in a professional and courteous manner, reflecting our company's purpose and values. Assist pharmacy customers in an inbound customer contact center setting, providing timely and effective solutions to their concerns. Review and process incoming phone calls, emails, and letters, responding to customers via phone or written communications. Collaborate with field management, category managers, and other departments to resolve customer concerns in a timely and proficient manner. Uphold our goals of delivery through the execution of customer service, ensuring that every customer interaction is delightful and meaningful. Essential Qualifications Resident of Arizona, Alaska, Florida, Idaho, Illinois, Massachusetts, New Hampshire, North Carolina, Rhode Island, Tennessee, Texas, or Vermont due to regulatory and licensing compliance. Possess or able to obtain Pharmacy Technician licensure in the state of residence prior to the start date. 1+ years of experience in a customer service environment. Proficient to advanced PC skills required, including MS Windows-based applications. Verifiable High School diploma, GED, or equivalent experience. Preferred Qualifications Call Center experience is highly desired, with a focus on excellence in service delivery. Bilingual Spanish skills are preferred. Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to the growth and development of our team members. As a licensed pharmacy technician and customer relations specialist, you will have access to numerous training and development opportunities, including free development courses and education assistance. Our company culture encourages collaboration, innovation, and continuous learning, providing you with the tools and resources needed to succeed in your role and advance your career. Work Environment and Company Culture Our work environment is built on a foundation of trust, respect, and open communication. We value our employees and recognize their contributions to our organization. As a remote worker, you will be part of a dynamic team that is passionate about delivering exceptional customer service and making a positive impact on the lives of our customers. Our company culture is centered around our core values of self-discipline, hard work, curiosity, trustworthiness, humility, and truthfulness. Compensation, Perks, and Benefits We offer a competitive hourly rate of $17.00 to start, with a pay range of $17.00 - $31.30 per hour. Our comprehensive benefits package includes medical, dental, and vision benefits, as well as a 401(k) retirement savings plan, an Employee Stock Purchase Plan, and a fully-paid term life insurance plan. We also provide numerous well-being programs, education assistance, free development courses, a store discount, and discount programs with participating partners. Our paid time off policy includes Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year. Conclusion If you are a licensed pharmacy technician with a passion for customer service and a desire to work in a dynamic and supportive environment, we encourage you to apply for this exciting opportunity with arenaflex. As a customer relations specialist, you will play a vital role in delivering exceptional customer service and making a positive impact on the lives of our customers. Join our team and become part of a company that is dedicated to bringing heart to every moment of health. Apply for this job