Junior Technical Support Specialist for 24/7 Live-Chat Team at blithequark - Mobile & Online Banking Technology Experts
Join the Pioneers in Mobile and Online Banking Technology at blithequark blithequark is at the forefront of revolutionizing the banking industry with cutting-edge mobile and online banking solutions. As a leader in this dynamic sector, we're committed to delivering exceptional customer experiences through our innovative products and services. To support our mission, we're seeking a talented and motivated Junior Technical Support Specialist to join our 24/7 live-chat team. If you're passionate about technology, customer satisfaction, and teamwork, this is an exciting opportunity to launch your career with a forward-thinking organization. About the Role As a Junior Technical Support Specialist at blithequark, you'll play a critical role in our 24/7 support service, providing top-notch assistance to our clients and end-users. This entry-level position is designed to help you grow professionally while working closely with a small, dedicated team under the guidance of a team manager. You'll collaborate with various departments across the company, ensuring seamless support for our mobile and online banking solutions. Primary Responsibilities Product Expertise: Develop an in-depth understanding of our banking software and apps to effectively support clients and end-users. Collaboration: Work closely with software technicians, technical support teams, and developers to resolve technical issues and improve our products. Troubleshooting: Examine technical logs to identify and resolve issues promptly, ensuring high-quality support for our clients. Technical Communication: Handle technical processes and explain them in a clear, concise manner to less-technical individuals, both internally and externally. Quality Improvement: Continuously monitor and improve the tech support process to enhance customer satisfaction and operational efficiency. Essential Qualifications Language Skills: Excellent written and spoken English is a must, as you'll be interacting with clients and team members from diverse backgrounds. Customer Relationship: Ability to establish and maintain a good working relationship with customers, providing them with a positive experience. Troubleshooting Skills: Solid troubleshooting ability to diagnose and resolve technical issues efficiently. Technical Learning: Ability to learn technical skills quickly and stay up-to-date with our mobile and online banking products. Coordination: Effective coordination with developers and other teams to investigate and diagnose issues. Workload Management: Ability to manage a dynamic workload with multiple concurrent tasks, prioritizing effectively to meet deadlines. Preferred Qualifications Banking Live-Chat Experience: Previous experience in banking live-chat support is highly desirable, as it demonstrates your familiarity with the fast-paced environment and customer expectations. Technical Support Background: A background in technical support, especially in the banking or financial sector, is a significant plus. Dialogflow Experience: Familiarity with Dialogflow or similar technologies can enhance your troubleshooting capabilities and customer interaction. Mobile Platforms: Experience with various mobile phone platforms, particularly iOS and Android, is beneficial for understanding the technical nuances of our products. Project Management: Project management experience can help you manage multiple tasks and priorities effectively. US Banking Knowledge: Knowledge of the US banking system can provide a deeper understanding of our clients' needs and the regulatory environment. Career Growth and Learning Opportunities At blithequark, we're committed to the growth and development of our team members. As a Junior Technical Support Specialist, you'll have access to comprehensive training and ongoing support to enhance your technical skills and knowledge of our products. Our community of practice and regular knowledge-sharing sessions among colleagues will keep you updated on the latest trends and best practices in mobile and online banking technology. This role offers a unique opportunity to build a career in a dynamic and innovative field, with clear pathways for advancement. Work Environment and Company Culture blithequark prides itself on its friendly, international team and collaborative work environment. As a fully remote organization, you'll enjoy the flexibility of working from anywhere, at times that suit our 24/7 support schedule. Our culture is built on a foundation of mutual respect, open communication, and a shared passion for delivering exceptional customer experiences. Compensation and Benefits We offer a competitive salary and a comprehensive benefits package that includes: Fully Remote Work: Work from the comfort of your own space, with the flexibility to manage your work-life balance. Long-term Employment: We're committed to building long-term relationships with our team members, offering stability and security. Community and Knowledge Sharing: Regular opportunities to learn from and share knowledge with colleagues across the organization. Internet Compensation: A monthly allowance to support your remote work setup. Friendly and International Team: Be part of a diverse, global team that values collaboration and mutual support. Why Join blithequark? blithequark is more than just a workplace; it's a community of innovators and problem-solvers dedicated to making a difference in the banking industry. By joining our team as a Junior Technical Support Specialist, you'll be part of a dynamic, forward-thinking organization that's shaping the future of mobile and online banking. If you're eager to learn, grow, and contribute to a team that's passionate about delivering exceptional customer experiences, we encourage you to apply. Don't miss this opportunity to launch your career with a leader in mobile and online banking technology. Apply now to become a part of the blithequark team and start your journey towards a rewarding and challenging career in technical support. Apply for this job